Garden Bar & Lounge Manager

Overview:

The Garden Bar & Lounge Manager is responsible for overseeing the day-to-day operations of the Garden Bar & Lounge. This includes managing the bar and lounge areas, room service, and ensuring service excellence, efficiency, and quality in line with The Killarney Park Hotel's high standards of hospitality. You will lead a dynamic team and ensure an exceptional guest experience in accordance with Forbes Standards.

About The Role

Key Responsibilities:

• Manage all aspects of the Garden Bar & Lounge, including guest service, staff supervision, inventory control, and financial performance.
• Ensure high levels of customer satisfaction by providing excellent service in the bar and lounge area, responding to guest needs and ensuring a positive and welcoming environment.
• Oversee and train bar and lounge staff, ensuring that they are knowledgeable about the menu, drinks offerings, and hotel services.
• Oversee and train bar and lounge staff in the Forbes Standards.
• Monitor staff performance and, if necessary, offer additional training with team members to ensure a high level of service is maintained.
• Perform routine appraisals, check ins, and performance reviews with team members.
• Maintain inventory of beverages, snacks, and supplies, ensuring adequate stock levels and ordering new supplies when necessary.
• Create and maintain a safe and clean working environment, adhering to all health, safety, and hygiene standards.
• Develop and implement new beverage menus, seasonal specials, and promotions to enhance the guest experience and increase revenue.
• Monitor bar and lounge operations to ensure that all policies, procedures, and service standards are followed.
• Ensure that all equipment and bar areas are maintained and cleaned according to the hotel's standards.
• Handle guest feedback and resolve any concerns or complaints promptly and professionally, ensuring customer satisfaction.
• Manage the cash handling, billing, and payment processing for all bar and lounge services, ensuring accuracy and efficiency.
• Work closely with the Operations Manager and Beverage Manager to develop and manage the budget for the Garden Bar & Lounge, including forecasting and cost control measures.
• Monitor and analyse financial performance and customer feedback, implementing improvements to drive sales and improve service quality.
• Ensure smooth communication between the bar/lounge and kitchen teams, coordinating the timing of food and beverage service.
• Promote the Garden Bar & Lounge as a key feature of the hotel, creating special events or promotions to attract guests and drive business.
• Maintain up-to-date knowledge of industry trends, new products, and best practices, ensuring the team is continuously educated.
• Handle employee performance, conduct regular evaluations, and provide coaching and feedback to team members to foster development and maintain motivation.
• Assist in the recruitment, training, and development of bar/lounge staff to ensure a skilled and efficient team.
• Ensure compliance with licensing laws and company policies in all aspects of the bar and lounge operations.
• Create and manage shift schedules to ensure adequate staffing levels during peak and off-peak hours.

Required Criteria

Skills Needed

About The Company

We are an independent, family-owned hotel with a story that started in the 1930s when Marie O'Sullivan, just fourteen years old, began working in her aunt's guesthouse (which she eventually bought and ran herself.)

That spirit of hard work, resourcefulness, and determination still guides everything we do today. Being family-owned means we can make decisions based on what is right—for our guests, our team, our environment, and our community—not just what is profitable.

We believe that true luxury is not about being flashy or formal. It is a much quieter, warmer, kinder thing. It is about creating a place where people feel genuinely welcome and cared for, and that starts with how we treat one another.

Company Culture

What we stand for matters

Working at The Killarney Park means joining a team that values bravery, authenticity, and belonging.

• Being Brave

means speaking up with new ideas, taking ownership of your role, and doing things the right way even when it is challenging.

• Being Authentic

means bringing your real self to work. We do not want you to follow scripts or put on a fake smile; we want your natural warmth to shine through.

• Creating Belonging

means making sure everyone feels welcome and valued—our guests, and your teammates, too.

These are not just nice words. They guide how we show up, how we work, and how we make a difference every day.

Company Benefits

Working at The Killarney Park means being part of a close-knit, five-star team that values warmth, professionalism, and genuine hospitality. We’re proud to support our people with meaningful benefits, learning and development opportunities, and a positive, respectful workplace culture.

Perks of Being Part of Our Team:

• Learning & development programmes to grow your skills and career

• Staff parking

• Complimentary meals while on duty

• 50% off spa treatments and 20% off spa products

• Special off-peak accommodation rates for friends and family

• 50% off meals in the restaurant or bar

• 10% off orders in Luna Coffee & Wine

• Staff Charity Day participation

• Bike to Work scheme

• Monthly staff social events and a full yearly social calendar

• Monthly reward and recognition scheme

• €500 Employee Referral Scheme

At The Killarney Park, your career journey matters.

Vacation, Paid time off, Paid sick days, Retirement plan and/or pension, Flexible schedule, Office perks, Employee development programs, Employee discounts, Free parking, Cycle to work, Referral bonus, Competitive salary, Discount on spa treatments or products, Discount in gift shop, Free meals during shifts, Wellbeing Scheme, Work With Charities, Social Opportunities, Employee of the Month, Annual performance review, Culture of recognition, On the job learning, Progression opportunities, Bereavement leave, Long service awards, Staff celebration events, Company employee App

Salary

Not disclosed