Gbs Customer Service Representative

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Job Description:

UPS Capital, a financial subsidiary of UPS, is currently seeking a Customer Service Representative for the Parcel Pro group. This position primarily provides customer service by answering high volume of incoming calls and assisting customers with customer accounts, services and questions. The ideal candidate will thrive in a fast-paced office environment and have strong technology, analytical, oral and written communication, problem solving and time management skills.

The Customer Service Representative will provide general administrative support for the office and sales management team. He/She will also provide excellent customer service to internal and external customers via phone and email.

Responsibilities and Duties

• Resolves customer support challenges in a time-critical environment using problem solving strategies
• Manages multiple administrative tasks in a fast-paced office with minimal supervision
• Analyzes customer problems and communicates solutions verbally and/or in writing timely
• Answers high volume of incoming calls professionally and quickly demonstrating appropriate telephone etiquette

Knowledge and Skills

• Demonstrates ability to solve problems quickly
• Maintains a professional demeanor at all times
• Demonstrates high level of attention to detail
• Possesses strong verbal and written communication skills
• Ability to perform routine analysis, document and present results
• Experience using Microsoft Office products (Excel, Word, PowerPoint and Access) or similar software
• Bachelor's Degree (or internationally comparable degree) - Preferred
• Customer Service experience - Preferred
• Clerical Support experience - Preferred

Employee Type:

Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

Other Criteria:

UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.

Basic Qualifications:

Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.

Pay Range:

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $20.35/hr to $33.10/hr. Pay is based on several factors including but not limited to, market location and may vary depending on job-related knowledge, skills, and education/training and a candidate’s work experience. Hired applicants are offered annual short-term and/or long-term incentive compensation programs, subject to applicable eligibility requirements. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance. The company offers the following benefits for this position, subject to applicable eligibility requirements. Medical/prescription drug coverage, Dental coverage, Vision coverage, Flexible Spending Account, Health Savings Account, Dependent Care Flexible Spending Account, Basic and Supplemental Life Insurance & Accidental Death and Dismemberment, Disability Income Protection Plan, Employee Assistance Program, 401(k) retirement program, Vacation, Paid Holidays and Personal time, Paid Sick and Family and Medical Leave time as required by law, and Discounted Employee Stock Purchase Program.