General Manager

Job Description

Position General Manager

Department Management

Reports to Group General Manager

Key Requirements:

• Live to and embody the values of the business
• “Lead by Example” in the Neville Park Hotel Competencies
• High level of responsibility and accountability
• Excellent management, communication, and organizational skills
• Excellent revenue management skills with experience of budgets, P&L's and forecasting.

Job Description & Agreement
This document outlines the key responsibilities, expectations, and values required for the role of General Manager at Newtown Park Hotel. By signing this document, you acknowledge your commitment to upholding these standards and contributing to the ongoing success of the hotel.

About Us:
At Newtown Park Hotel, we believe in Doing the Right Thing, showing Care in every interaction, Always Getting Better, and leading with Energy & Drive. Our commitment to allyship, collaboration, and DEIB (Diversity, Equity, Inclusion & Belonging) creates a culture where every team member and guest feels valued, supported, and empowered. We take pride in fostering an environment of respect, continuous learning, and genuine hospitality.

Role Summary:
The General Manager is responsible for leading the hotel with integrity, ensuring exceptional guest experiences, operational excellence, and a positive, inclusive workplace culture. The role requires a people-first approach, inspiring and empowering the team while driving business performance.

Key Responsibilities:

• People Leadership & Culture
  • Foster a diverse and inclusive workplace, ensuring all team members feel heard, valued, and supported.
  • Lead with empathy and authenticity, actively mentoring and developing future leaders within the hotel.
  • Champion wellbeing initiatives, employee engagement, and a culture of continuous improvement.
• Guest Experience & Service Excellence
  • Ensure that every guest interaction reflects our commitment to care, warmth, and excellence.
  • Encourage innovation and proactive problem-solving to enhance guest satisfaction and service standards.
  • Oversee ReviewPro and customer feedback mechanisms to drive meaningful improvements

• Operational & Financial Performance
  • Drive strategic business growth, ensuring financial sustainability and operational efficiency.
  • Maintain high standards of quality, safety, and compliance across all departments.
  • Collaborate with department heads to optimize revenue, costs, and overall business performance.
• Community & Sustainability Leadership
  • Lead sustainability and ethical business practices in line with the hotel’s values.
  • Strengthen partnerships with local organizations, employment agencies, and community groups.
  • Champion social impact initiatives.

Key Attributes Required:

• A people-first leader with a deep commitment to inclusivity, allyship, and empowerment.
• Strong business & commercial acumen with experience in financial & revenue management, strategic planning, and operational excellence.
• A collaborative and innovative mindset, always striving to elevate guest and team experiences.
• A leader who thrives on developing others, nurturing talent, and fostering strong relationships.
• Proven senior hospitality leadership experience, with a track record of driving performance while maintaining a strong workplace culture.
• Strong business acumen with experience in financial management, strategic planning, and operational excellence.
• Energy, resilience, and a passion for hospitality, ensuring Newtown Park Hotel becomes an industry leader.