General Manager, Sales And Operations

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ARE WE A GOOD FIT:

We are a small but mighty, multi-unit, and multi-brand ownership group seeking a ROCKSTAR, dedicated General Manager for one of our studios.

This person will be responsible for leading a team of Membership Sales Representatives, by training them in our proven sales methods, coaching and roleplaying daily.

The studio's General Manager will also be responsible for smooth operations including coordinating maintenance, cleanliness, and the overall member experience.

This role is very hands-on and is the perfect opportunity for a high-energy salesperson with management experience. The General Manager is the leader of the studio unit and a "partner" to ownership. This person should be prepared to step in whenever the team calls for support.

COMPANY OVERVIEW:

Founded in 2007, Club Pilates is the largest Pilates brand by number of studios, designed with the vision of making Pilates more accessible, approachable and welcoming to everyone. Based in Irvine, CA, Club Pilates has appeared in both Entrepreneur Magazine's Franchise 500 and Fastest-Growing Franchises for eight years running, and Inc. Magazine's Inc. 5000 lists multiple times. Club Pilates offers extensive training certification for its instructors. Its 500-hour training program includes instruction on Pilates, barre, Triggerpoint, and TRX Suspension Trainers. Club Pilates is headquartered in Irvine, CA and backed by Xponential Fitness, a leading global franchisor of boutique health and wellness brands. To learn more about Club Pilates, visit https://www.clubpilates.com.

POSITION SUMMARY:

The General Manager, Sales and Operations will oversee most Studio operations from Membership Sales to Retail Sales to Private Training and more. The primary responsibilities require strong sales experience with lead generation and sales of new memberships. Candidates must have a proven sales background and experience in the fitness industry is strongly desired. A passion for Pilates is an extra bonus!

DUTIES

• Constant lead generation including Grass Roots and Guerilla Marketing, forming area partnerships, networking and more, with the need to continually evolve and develop new ways of reaching prospective members. Creativity will come in handy!
• Implement our effective sales process to schedule prospects into their first Intro class, and then pitch and close those prospects onsite; if not prior to them walking in
• Manage front desk staff schedule and supervise a small sales team
• Proficiency in ClubReady, including revenue reports, attendance reports, etc.
• Independently make decisions related to high-level customer service
• Collect out-standing dues
• Maintain impeccable cleanliness and organization of the Pilates Studio
• Enforce Club Pilates policies and procedures
• Partner with the owners to strategically manage marketing campaigns and social media to generate leads for the studio
• Any other duties as assigned

REQUIREMENTS:

• 4+ years of proven and effective membership sales or fitness sales experience
• Excellent communication and strong interpersonal skills with the ability to sell memberships in person, on the telephone and via email
• Ability to manage and drive 4 revenue streams: membership sales, retail sales, private training, and teacher training
• Extremely confident in generating personal sales and training less experienced Sales Reps
• A motivated, self-starter with the ability to work independently (and collaborate with studio owners when needed)
• Strong focus on customer service, including professional and effective communication skills along with solid writing and grammar skills
• Ability to recognize areas of improvement and make changes using good judgment
• Highly organized, proficient in data management, ability to prioritize and meet deadlines with a strong attention to detail and accuracy
• Professional, punctual, reliable and neat…with an attitude showing you care
• Trustworthy and ability to handle confidential information
• Ability to work harmoniously with co-workers, clients and the general public
• Proficiency with computers and Studio software (e.g. ClubReady)

COMPENSATION & BENEFITS:

• This position offers a very competitive base salary; based on experience and performance plus a robust commission package across all studios
• Commission paid on membership sales, retail sales, private training, and more
• Opportunity for monthly bonuses based on studio performance
• Medical, Vision, and Dental Insurance, plus participation 401K are all possible once initial criteria is met

Job Type: Full-time

Pay: $60,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

People with a criminal record are encouraged to apply

Work Location: In person