General Manager (Seniors Living)

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About Taylor View Towers

Taylor View Towers is a vibrant seniors’ living community in north-central Red Deer, serving over 300 residents through a person-directed care model rooted in the Eden Alternative philosophy. Our mission is to provide an enriching living experience by delivering compassionate care and fostering meaningful connections.

The Role

As General Manager, you are the on-site leader responsible for day-to-day operations. You will lead a team of department supervisors, ensure the delivery of high-quality hospitality and care services, and create an environment where residents thrive and staff feel valued. You will have meaningful input into strategic direction and wellness programming, with support from senior leadership on financial planning, regulatory reporting, and contract management.

What You’ll Do

Leadership & Team Management

• Lead, coach, and develop supervisors and teams across food services, maintenance, recreation, housekeeping, quality assurance, and community engagement
• Foster a collaborative culture built on open communication and mutual respect
• Drive recruitment, onboarding, retention, and performance development for all care partners
• Apply progressive discipline and participate in workplace investigations as required
• Oversee the after-hours on-call support program

Resident Services & Community Life

• Champion person-directed care and the Eden Alternative philosophy across all service areas
• Serve as the primary contact for residents and families, responding to concerns with empathy and urgency
• Coordinate with the care team—home care nurses, physicians, pharmacy, and allied health—to support resident well-being
• Lead initiatives to continuously improve programming and service delivery
• Maintain and grow occupancy through community engagement and marketing

Operations & Administration

• Manage daily operations including staffing schedules, overtime approvals, supply ordering, and service-level monitoring
• Support department leads in executing their budgets and mentor them on financial accountability
• Ensure compliance with regulatory standards and maintain readiness for inspections
• Develop and maintain community-specific procedures and wellness strategies
• Contribute to strategic planning and wellness strategy development in collaboration with senior leadership

Health & Safety

• Provide leadership on the Emergency Management Plan, infection control, WHMIS, and workplace health and safety
• Investigate incidents and implement corrective actions to reduce hazards and injuries
• Ensure the building, equipment, furnishings, and grounds are well-maintained and safe

Required Qualifications

• Degree or diploma in a related field (nursing, health administration, recreation, hospitality, or equivalent)
• Minimum 5 years of senior management experience in a care, recreation, or hospitality environment
• Demonstrated leadership in hiring, coaching, and performance management
• Experience with human resources processes and labour relations fundamentals
• Strong written and verbal communication skills in English
• Proficiency with standard office software (Word, Excel, Outlook)
• Ability to provide a clear criminal record check, including a vulnerable sector check

Assets

• Familiarity with the Eden Alternative or similar person-directed care philosophies
• Experience in seniors’ housing or continuing care settings
• Knowledge of Alberta Health regulations and designated supportive living standards
• Experience with occupancy management and community marketing

Why Join Taylor View Towers?

• Competitive compensation package
• Life, health, and dental benefits plus a Health Spending Account
• RRSP program with employer matching
• A community that genuinely practices person-directed care—not just as a tagline, but as a daily commitment
• Opportunity for professional growth and development

We thank you for your interest in this position. Only candidates selected for an interview will be contacted.

Pay: $85,000.00-$110,000.00 per year

Benefits:

• Dental care
• Extended health care
• Life insurance
• On-site parking
• RRSP match

Education:

• Bachelor's Degree (preferred)

Experience:

• Senior Management : 5 years (preferred)

Work Location: In person