Genesys Architect

Genesys CX Cloud Architect

6 month contract to hire

Client needs an architect with experience on Genesys Cloud CX, who has led the overall architecture design for the contact center tech ecosystem, and then delivered the architecture they designed.

They want the person to have Engage experience because they’re moving a client from Engage to Cloud CX.

Job Summary:
The Genesys CX Architect will be responsible for designing, implementing, and optimizing customer experience solutions using the Genesys platform.

Key Responsibilities:
Solution Design and Architecture:
Design scalable and robust customer experience solutions using the Genesys platform.
Develop architectural frameworks and detailed design documentation.

Implementation and Integration:
Lead the implementation of Genesys solutions, including configuration, customization, and integration.
Oversee the migration and integration of legacy systems to Genesys.

Experience:
Minimum of 7 years of experience in designing and implementing customer experience solutions.
Proven experience with the Genesys platform, including Genesys Cloud, PureConnect, and PureEngage.
Experience in contact center technologies, IVR, ACD, and omnichannel solutions.

Certifications:
Genesys certifications (e.g., Genesys Certified Professional) are highly desirable.

Qualifications:
Experience with cloud computing platforms (e.g., AWS, Azure).
Knowledge of CRM systems (e.g., Salesforce, Microsoft Dynamics).
Strong project management skills with relevant certifications (e.g., PMP, Agile).

Job Type: Contract

Pay: Up to $90.00 per hour

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• Genesys: 7 years (Preferred)
• Cloud CX: 4 years (Preferred)
• Engage: 5 years (Preferred)

Work Location: Remote