German Client Advisor | E-Commerce | Sales Executive | Hybrid | Premium Fashion Brand

German-Speaking Senior Client Advisor Retail Sales Specialist

Location:

Dublin city centre, Dublin 2

About Us:

Our client is a leading high-end e-commerce platform, founded in Germany, they are renowned for delivering exceptional client experiences across Europe and beyond, and offering an extensive range of premium products, specialises luxury shoes, handbags, fashion and beauty products . Our mission is to connect our elite clientele with the finest brands, offering a seamless and luxurious shopping journey tailored to individual preferences.

The Role:

We are growing our German speaking team, and I am seeking a dynamic and customer-focused Client Focused Sales Specialist who is fluent/Native/Bilingual in German and English to join our team. In this role, you will be responsible for building and nurturing relationships with high-value clients, delivering exceptional service, and driving sales through a personalised and consultative approach. You will act as a trusted advisor, guiding clients through their purchasing journey while upholding our brand values and commitment to excellence.

Key Responsibilities:

• Cultivate and manage long-term relationships with high-value clients, providing personalized service to meet their needs.
• Act as a brand ambassador, delivering exceptional customer experiences aligned with the company's premium positioning.
• Utilize a consultative sales approach to recommend products based on clients’ preferences, lifestyle, and trends.
• Meet and exceed individual and team sales targets, driving revenue growth.
• Proactively identify opportunities to upsell and cross-sell, enhancing client satisfaction and loyalty.
• Maintain accurate client profiles and purchase history using CRM tools to tailor communication and offers.
• Collaborate with internal teams to ensure seamless service delivery, from product selection to after-sales support.
• Stay informed about the latest trends, product launches, and industry developments to provide expert advice to clients.

What We’re Looking For:

• Fluency in German (native or bilingual) and English.
• Proven experience in a client-facing sales role, ideally within premium retail, premium e-commerce, or high-end services.
• Demonstrated passion for retail e-commerce
• Exceptional interpersonal and communication skills, with a natural ability to build trust and rapport.
• A customer-centric mindset with a passion for delivering outstanding service.
• Results-driven, with a proven track record of achieving sales targets.
• Strong organizational skills, with the ability to manage multiple client relationships effectively.
• Experience with CRM systems; familiarity with tools like Salesforce or similar platforms is an advantage.
• An interest in premium and high-end brands, with an understanding of the importance of quality and exclusivity.

What We Offer:

• A competitive base salary with an attractive performance-based bonus structure.
• The opportunity to work with a prestigious, fast-growing e-commerce platform in the high-end retail sector.
• Comprehensive training and development programs to support your professional growth.
• A dynamic and collaborative work environment that values innovation and excellence.
• Health Insurance, Pension contribution, Wellness and so much more!

How to Apply:

If you’re passionate about premium brands, exceptional customer service, and building meaningful client relationships, we’d love to hear from you. Submit your CV and a cover letter detailing your relevant experience and why you’re the perfect fit for this role.

Candidates must have previous Client facing, "Premium Retail" experience within a store or e-commerce ideally, minimum 3 years with fluency in German and English.

Job Type: Full-time

Pay: €38,000.00-€40,000.00 per year

Additional pay:

• Quarterly bonus

Benefits:

• Bike to work scheme
• Company events
• Company pension
• Employee assistance program
• Employee discount
• Private dental insurance
• Private medical insurance
• Sick pay
• Store discount
• Wellness program
• Work from home

Schedule:

• Monday to Friday

Experience:

• E-commerce: 2 years (required)
• Premium Store Retail: 3 years (required)

Work Location: Hybrid remote in Ranelagh, Dublin, CO. Dublin

Reference ID: EJ2611
Expected start date: 02/01/2025