Global Account Director

About Kinaxis

About the team

What you will do

• Orchestrate and lead Kinaxis’ relationships with key global stakeholders, gaining a deep understanding of their organizational structures, strategic goals, and supply chain.
• Develop and implement a governance model to manage global enterprise accounts, ensuring consistent delivery of high-value solutions.
• Lead the cross functional Kinaxis team, leveraging the expertise from Product Management, Customer Success, Support, Professional Services, and integration partners to develop a unified strategy that drives customer transformation and meets business objectives.
• Work in close partnership with the Sales team to create account plans, identify growth opportunities, and drive customer success.
• Oversee light commercial responsibilities, including tracking and managing licenses, users, and scenarios to enhance account value and drive growth.
• Lead the design and execution of global strategies for large enterprise accounts.
• Act as a primary liaison between Kinaxis and the customer’s executive leadership, delivering insight into how Kinaxis solutions can address evolving business challenges.
• Influence and negotiate for roadmap alignment with customers, ensuring that Kinaxis innovations are prioritized to meet strategic business goals.
• Identify and elevate Upsell and Next-Sell opportunities, leveraging deep insights into the customer’s business units, subsidiaries, and global supply chain operations.
• Champion change management initiatives to ensure seamless solution adoption across all levels of the customer organization, enabling full business transformation and value realization.
• Collaborate with customers to define and track key performance metrics (KPIs) aligned with transformation goals. Provide ongoing strategic recommendations and identify areas for growth.
• Manage escalations swiftly and effectively, collaborating with internal teams to develop rapid-response strategies that preserve customer trust and satisfaction.

What we are looking for

• Bachelor’s degree in Business, Engineering, Supply Chain Management, or a related field; MBA or advanced degree preferred.
• 10+ years of experience managing Forbes Top 100 and global accounts, with a proven track record of leading high-impact, strategic client relationships and driving business transformation.
• Exceptional leadership, communication, and collaboration skills with the ability to influence executive stakeholders and build consensus across cross-functional teams.
• Demonstrated experience in developing and executing global customer account strategies, with a focus on business transformation, innovation, and identifying growth opportunities within customer portfolios.
• Strong Expertise in Supply Chain Management, including deep knowledge of processes, systems, and industry best practices.
• Demonstrated ability to identify Next-Sell, upsell, and cross-sell strategies, while collaborating closely with Sales to ensure seamless handover and alignment on growth opportunities
• Proven ability to work with SaaS solutions, leveraging technology to drive business outcomes and optimize supply chain operations.
• Extensive experience utilizing Salesforce (SFDC) and Gainsight to manage customer relationships, track account health and opportunities, and driving proactive engagement.
• Project Management Professional (PMP) Certification considered an asset
• Ability to travel up to 20% to global client sites, subsidiaries, and industry events as required.

Social Responsibility at Kinaxis: Our Diversity, Equity, and Inclusion Committee weighs in on hiring practices, talent assessment training materials, and mandatory training on unconscious bias and inclusion fundamentals. Sustainability is key to what we do and we’re committed to net-zero operations strategy for the long term. We are involved in our communities and support causes where we can make the most impact.

• Flexible vacation and Kinaxis Days (company-wide day off on the last Friday of every month)
• Flexible work options
• Physical and mental well-being programs
• Regularly scheduled virtual fitness classes
• Mentorship programs and training and career development
• Recognition programs and referral rewards
• Hackathons

For more information, visit the Kinaxis web site at www.kinaxis.com or the company’s blog at http://blog.kinaxis.com.

Kinaxis welcomes candidates to apply to our inclusive community. We provide accommodations upon request to ensure fairness and accessibility throughout our recruitment process for all candidates, including those with specific needs or disabilities. If you require an accommodation, please reach out to us at recruitmentprograms@kinaxis.com. Please note that this contact information is strictly for accessibility requests and cannot be used to inquire about application statuses.