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Golf Operations Assistant
Posted on Oct. 24, 2025
- Dublin, Ireland
- 0 - 0 USD (yearly)
- Part Time
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Golf Retail Assistant – Join Our Team at Castleknock Golf Club
Are you passionate about golf and delivering exceptional customer service? Castleknock Golf Club is looking for a friendly and reliable Golf Retail Assistant to join our busy pro shop team. This is a fantastic opportunity to work in a beautiful golf course setting while being part of a supportive, energetic team.
Key Responsibilities
Customer Service & Guest Experience
- Greet customers warmly and create a welcoming atmosphere
- Listen to customer needs, answer product questions, and offer personalised recommendations
- Handle enquiries about tee times, course rules, and facilities
- Resolve customer issues promptly and escalate to a supervisor when necessary.
Merchandising & Inventory
- Receive, unpack, and stock golf apparel, shoes, bags, clubs, and accessories
- Maintain attractive, organised displays and rotate new arrivals and clearance items
- Ensure accurate pricing and maintain visual standards
- Conduct regular inventory checks and assist with cycle counts
Sales & Point-of-Sale Operations
- Process transactions accurately using the POS system, including sales, returns, and exchanges
- Upsell complementary products and add-on services (e.g., gloves, balls, custom fittings)
- Apply promotions, discounts, and loyalty programme benefits
- Issue receipts, warranties, and gift receipts as required
Product Knowledge
- Keep up-to-date with all products including clubs, balls, grips, bags, apparel, and accessories
- Stay informed about brand partnerships, promotions, and course-specific merchandise
- Provide information on fit, materials, and care instructions
Operations & Administration
- Maintain a clean, organised, and safe shop environment
- Support opening and closing procedures and daily housekeeping tasks
- Maintain price tags, signage, and promotional displays
- Assist with special events, tournaments, and demo days
Team Collaboration
- Communicate with golf shop staff, pro shop, and course maintenance to coordinate service
- Share customer feedback and product trends with management
- Support teammates during busy periods and help cover shifts as needed
Safety & Compliance
- Ensure compliance with health and safety policies
- Handle equipment and tools safely
- Follow data protection guidelines when handling customer information
Skills & Qualities to Succeed
- Excellent communication and interpersonal skills
- Strong product knowledge and passion for golf
- Basic maths and cash-handling ability
- Ability to upsell tactfully and read customer cues
- Organisation, time management, and attention to detail
- Team player with flexibility to work weekends, holidays, and peak periods
What We Offer
- Stunning golf course environment
- Staff golf and shop discounts
- Great team atmosphere
- Minimum 28 hours per week
- Discounts on golf retail
- Complimentary golf rounds
- On-site car parking
- Meals on duty
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