Graduate - Product Support Consultant - Infringements

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Introduction:
About Orikan

Orikan is a technology company delivering smart parking and enforcement solutions across Australia and New Zealand. Our products support councils and organisations to create more efficient, accessible, and customer‑focused cities.

We believe diverse perspectives lead to better outcomes — and we’re committed to creating a workplace where women in STEM can thrive

Description:
About the Graduate Role

Do you enjoy problem‑solving, learning new systems, and helping people?

At Orikan, we’re passionate about building diverse, inclusive teams and supporting women at all stages of their STEM careers. We’re currently looking for a Graduate Product Support Consultant Infringements to join our Technology & Products team.

As a Graduate Product Support Consultant, you’ll play a key role supporting Orikan’s technology platforms, including IMaaS, PinForce, PayStay and ePermits.

This role is ideal for graduates from IT, Computer Science, Data, Information Systems or related STEM disciplines, or anyone with a strong interest in technology and customer support.

You don’t need prior product support experience — we’ll provide training, mentoring and ongoing support to help you succeed.

What You’ll Be Doing

With guidance from experienced team members, you will:
Provide friendly, professional Level 1–2 technical support via phone and email
Investigate and resolve customer issues, keeping customers informed throughout
Log and manage cases in our service desk system
Work with internal teams such as Development and Technical Services to solve problems
Learn to use SQL and databases to support troubleshooting and reporting
Help document solutions and contribute to team knowledge sharing
Participate in an on‑call support rotation (once trained and supported)

Skills and Experiences:
What We’re Looking For

We’re looking for someone who is curious, motivated, and keen to learn. You might be a great fit if you have:

A recent or upcoming qualification in a STEM‑related discipline (or equivalent experience)
Strong communication skills and a customer‑first mindset
An interest in technology, systems, and problem‑solving
Basic knowledge of IT, software, or databases — or a willingness to learn
Confidence asking questions and learning from feedback
A positive, proactive attitude and attention to detail

If you don’t meet every requirement but are excited about the role — we still encourage you to apply.

Why Join Orikan?

Graduate‑friendly role with structured onboarding and training
Supportive, collaborative team environment
Exposure to real‑world technology used across Australia & NZ
Career development opportunities within a growing tech business
Commitment to diversity, inclusion, and supporting women in STEM
Modern office location at South Wharf, Melbourne

Ready to Start Your STEM Career?

If you’re looking for a supportive entry point into technology and product support, we’d love to hear from you.