Graduate Product Support Consultant - Payments

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Introduction:
About Orikan

Orikan is a world-class provider of a complete range of parking technology solutions that support real communities. From meters, maintenance and sensors to infringement management, digital permits, smart payment applications, compliance and analytics: we provide a one-of-a-kind, industry-leading suite of services and solutions.

Join a forward-thinking team at Orikan, a leader in integrated technology solutions for smarter cities.

Description:
As a Graduate Product Support Consultant, you’ll play a key role supporting Orikan’s technology platforms, including PayStay, ePermits, UbiPark, IMaaS and PinForce.

This role is ideal for graduates from IT, Computer Science, Data, Information Systems or related STEM disciplines, or anyone with a strong interest in the intersection where technology meets customer service.

You don’t need prior product support experience — we’ll provide training, mentoring and ongoing support to help you succeed.

What You’ll Be Doing

With guidance from experienced team members, you will:
Provide friendly, professional Level 1–2 technical support via phone and email
Investigate and resolve customer issues, keeping customers informed throughout
Log and manage cases in our service desk system
Work with internal teams such as Development and Technical Services to solve problems
Learn to use SQL and databases to support troubleshooting and reporting
Help document solutions and contribute to team knowledge sharing
Participate in an on‑call support rotation (once trained and supported)

Skills and Experiences:
What We’re Looking For

We’re looking for someone who is curious, motivated, and keen to learn. You might be a great fit if you have:

A recent qualification in a STEM‑related discipline (or equivalent experience)
Strong communication skills and a customer‑first mindset
An interest in technology, systems, and problem‑solving
Basic knowledge of IT, software, or databases — or a willingness to learn
Confidence asking questions and learning from feedback
A positive, proactive attitude and attention to detail

If you don’t meet every requirement but are excited about the role — we still encourage you to apply.

Why Join Orikan?

Graduate‑friendly role with structured onboarding and training
Supportive, collaborative team environment
Exposure to real‑world technology used across Australia & NZ
Career development opportunities within a growing tech business
Commitment to diversity, inclusion, and supporting women in STEM
Modern office location on Collins Street in Docklands

Ready to Start Your STEM Career?

If you’re looking for a supportive entry point into technology and product support, we’d love to hear from you.