Graffiti Manager

JOB DESCRIPTION: Graffiti Manager

REPORTS TO: Operations Manager

Role:

To manage the day-to-day operational activity within the Graffiti Team to ensure customer delivery is met to a high standard, whilst optimising resources to ensure cost effectiveness.

The Team Manager will have a specific focus on people performance and health and safety to drive a high performance culture.

As part of the Management team you will be expected to contribute and support all areas of the Civic business.

Key Responsibilities: Operational Management

• Responsible for the management and co-ordination of Graffiti contracts to ensure delivery of quality client experience.

• To develop Graffiti commercial work to strengthen Civic’s position of non Council work.

• Manage resources to achieve quality and delivery outcomes required per contracts and commercial work.

• Achieve Contract outcomes within budgeted costs, and reporting on progress.

• Responsible for the oversight of the monthly report to the client.

• Key responsibility for the Client Relationship, providing regular feedback and attending to client concerns promptly.

• Ensure compliance of operating processes occurs, as specified in company policy and procedure manuals, and to company standards.

• Ensure the management of and monitoring of the operational effectiveness of the branch including; finance, fleet and equipment, and supplier relationships.

• Providing effective leadership to branch staff, driving a high performing team, and dealing with non-performance effectively in conjunction with the Head of People & Culture.

• Meet Civic KPI’s re Client and People management.

• Represent Civic at client and other stakeholder meetings as necessary.

Key Responsibilities: - Health & Safety & Environment

• Recognise individual responsibility for workplace Health and Safety under the Health and Safety at Work Act 2015 and ACC Act 2001 and any Amendments.

• Responsible to maintain and actively participate in Health & Safety and ACC standards and protocols required by the Company.

• Responsible ensure incident reporting and preventative actions are managed appropriately for your area of responsibility.

• Manage ACC/Injury claims or incidents in line with policy.

• Ensure active participation in branch operations and Health & Safety.

• Manage operations to assure the Company’s Environmental policy.

Other duties as reasonably requested.

Leadership Attributes:

• Business Acumen - knowledgeable in business policies, practices, trends and information affecting the business and industry.

• Customer Focus - is dedicated to meeting the expectations of customers, and developing effective relationships gaining trust and respect.

• Drive for Results- steadfastly pushes self and others for results.

• Decision Quality - solutions focused, makes good decisions based on a mixture of analysis, wisdom, experience and judgement.

• Directing Others - is a clear communicator and brings out the best in people to achieve results.

• Managing Vision & Purpose – communicates a compelling and inspired vision or sense of core purpose.

• Painting or paint removal experience preferred

Measurables:

• Consistently meets company targets and KPI’s, shows direction and shares knowledge to team and wider management team.

• Customer feedback is positive and demonstrates a good understanding of customer requirements.

• Demonstrates effective management of operation by; meeting/exceeding financial targets and effectively uses resources & equipment.

• Makes decisions that enhance the branch operation.

• Regularly reviews performance and holds timely discussions, dealing with problems, and shares relevant information.