Gref Portfolio Manager, Singapore, Gref

• Bachelor’s degree in Real Estate or Facilities; or related field.
• 6+ years of professional experience in a facilities and real estate environment – a significant portion of which should demonstrate success in managing a portfolio of similar size and complexity and building/ maintaining relationships with internal customers.
• 3+ years of demonstrated experience working as a leader with senior management responsibilities
• English fluency

The Global Real Estate and Facilities (GREF) team provides real estate transaction expertise, business partnering, space & occupancy planning, capital investment program management and facility maintenance and operations for Amazon’s corporate office portfolio across multiple countries. We partner with suppliers to ensure quality, innovation and operational excellence with Amazon’s business and utilize customer driven feedback to continuously improve and exceed employee expectations.

The Portfolio Manager in Singapore must be comfortable discussing strategic matters and operating at a tactical level, simultaneously acting as an internal ambassador, mentor, analyst, solutions architect, implementer and cost controller. The role is responsible for building relationships within a regional / global GREF team. Partnering with key vendors and internal business partners is critical to operate within a fast-paced and complex environment. The role is required to have a detailed understanding of their Portfolio and key customers (businesses). The Portfolio Manager is empowered to deliver results independently but in collaboration with all internal stakeholders (e.g., Project Managers, Security, Environmental Health and Safety, Transactions Management, Legal, HR etc.).

A successful candidate is the key Business Partner to Amazon’s growing teams across the area / region, earning their trust and building sustainable plans to help them grow their business. The role must also drive cost management in their Portfolio – review and agree on budgets and ensure these are adhered to, working with Procurement and service providers to achieve best in class service and target reduced delivery costs where possible. The ideal candidate will show sound business judgement and makes high velocity decisions to continually raise the bar for customer experience. They will easily work with internal and/or external partners to ensure facility(s) and/or program(s) is aligned with organizational objectives.

The optimal candidate is an experienced, vibrant, and engaging professional with real estate expertise who will excel within an entrepreneurial culture – providing vision, leadership, and communication – not afraid to dive deep into details and take ownership. They should also understand the nuance of being approachable, while at the same time consultative – providing direction/recommendations and fostering transparent relationships. The candidate must be able to balance frugality with creativity in offering solutions and approach problem-solving with an emphasis on root cause. An ideal candidate is able to navigate high level of ambiguity and demonstrate a bias for action, taking calculated risks in a fast-paced environment. The candidate must have experience managing and collaborating with internal teams.

Key job responsibilities

• Primary point of contact between business teams and the Global Real Estate organization. Representing the end-to-end life cycle of sourcing, securing, designing, funding, operating and exiting corporate Real Estate locations.
• Manage teams of real estate service providers, ensuring efficient and cost-effective facilities services to building occupants. Provide management, direction, monitoring and evaluation of performance and delivery against the agreed specification. Report, escalate and rectify non-performance.
• Maximize the potential of the Real Estate portfolio while improving space utilization, ensuring assets are kept in good order and business needs are met.
• Oversee new building openings, expansions and significant projects working together with the APAC capital projects team and vendors to meet project scope, managing communication with occupants, country leaders and project team stakeholders.
• Work with the APAC Leasing and Transaction Specialist on decommission strategies throughout the business and execute for responsible countries.
• Work with the APAC Finance and FM Managers to prepare annual budgets, manage and report on monthly operating expense for the region versus budget, including input into forecasts.
• Work with the APAC Stakeholders and Procurement team to ensure key suppliers remain competitive whilst providing a quality service, and new services are procured using a robust sourcing framework.
• Experience building and managing a team within an entrepreneurial setting, particularly one with both proprietary and contract resources.
• Highly competent with Microsoft Office skills including Outlook, Word, Excel, and PowerPoint
• Financial or Accounting background and qualifications
• Customer Relationship Management (CRM) system experience
• Exceptional communication skills; ability to write concisely and effectively