Group Operations Coordinator

The Company:

Snap is a leading print and essential marketing/promotion services partner in Ireland.

It was founded in 1984 and today employs c100 staff across 17 territories in Ireland (c65% Company-Owned Business and c35% Franchise Business). Snap is passionate about helping companies promote their brand in a creative, modern and innovative way, enabling them to grow their business. Working with Irish SME’s, multinational companies and large corporate organisations, Snap provides a range of products and services across Design, Print, Promotional Products, Signage and Digital Solutions. Winners of multiple Irish Franchise awards, including Service Franchise of the Year on three separate occasions.

Position Description:

Are you highly organised, ambitious and looking for a role where no two days are the same?

We're looking for a proactive and motivated Group Operations Coordinator to join our Head Office team and play a key role in supporting the day-to-day operations of Snap, one of Ireland's leading design, print and signage businesses.

This isn't your typical administration role. You'll work directly alongside our Head of Operations, gaining hands-on experience across every aspect of a multi-site business, from sales (e.g. processes & reporting), operational (e.g. compliance, processes, business process improvement & projects), HR (e.g. processes, records, recruitment, employee support).

You'll build relationships with managers across the country, take ownership of important projects and develop a broad commercial understanding of how a successful business operates. If you're someone who enjoys solving problems, improving processes and making things happen, you'll thrive in this role.

This is an exceptional opportunity for someone who wants to develop their career in operations, with genuine scope to take on increasing responsibility.

We're looking for someone who is curious, eager to learn and ready to make a real impact from day one.

About The Role

Key Responsibilities:

• Provide day-to-day operational support to the Head of Operations across a wide range of business activities.
• Act as a champion for the Group's business systems, including CRM and Business Management System, driving continuous improvement and best practice across the group.
• Generate the weekly and monthly sales reports, ensuring information is accurate, complete and shared on time.
• Support the end-to-end recruitment process, including advertising vacancies, coordinating interviews, preparing offers and onboarding new employees.
• Maintain accurate employee records and HR systems, ensuring documentation is compliant and up to date.
• Coordinate operational projects, following up on actions and ensuring deadlines are achieved.
• Prepare reports, dashboards and business information to support operational decision-making.
• Assist with the implementation and continuous improvement of operational processes across the business.
• Support Franchisees, General Managers and Centre Managers with operational, HR and administrative queries, providing a high level of customer service.
• Coordinate training records, compliance activities and ISO administration.Support sales teams and Account Managers in retention of existing clients. Drive consistent weekly customer meetings (a Calendar invite with agenda sent directly to the customer in advance). All meeting notes and opportunities identified to be updated in the CRM end of each day, which should include a brief summary note, actions and timeline to convert opportunity.
• Build strong working relationships with colleagues, suppliers and external partners to ensure the smooth running of business operations.
• Identify opportunities to improve efficiency, streamline processes and support business growth.
• Carry out any other duties as required by Management to support the successful operation of the business.

Key Attributes:

• Highly organised with exceptional attention to detail.
• A can-do attitude.
• An open personality that can fit with the company’s culture of integrity and respect for colleagues.
• An upbeat professional who is open to receiving and adapting to feedback/development guidance.
• Excellent communication and interpersonal skills are a must.
• Proactive, positive and solutions-focused.
• Confident managing multiple priorities.
• Strong Microsoft Office skills.
• Comfortable learning new software and business systems.
• A Professional, trustworthy individual who does not disclose confidential information.
• A team player who enjoys helping others succeed.
• Someone who enjoys improving processes rather than simply following them.
• Ambitious and looking to build a long-term career in operations.

Why Join Snap?

• Work directly alongside senior leadership.
• Gain experience across Sales, Operations, HR, Compliance and Business Improvement.
• Take ownership of meaningful projects from day one.
• Learn how a franchise business operates.
• Receive ongoing coaching and development.
• Be part of a collaborative and supportive team.

The above job description is designed to give an overview of the tasks and responsibilities for this position. The Snap business will however evolve over time to meet the organisation and market demands. The selected individual will be expected to embrace such changes and rise to the challenge of developing their skills over time.

Required Criteria

• Previous experience in an Administration, Operations, HR, Customer service, Office coordination or Business support role.
• Excellent organisational skills with the ability to manage multiple tasks, prioritise effectively and meet deadlines
• Strong attention to detail and a high level of accuracy
• Excellent verbal and written communication skills, with the confidence to build positive relationships across all levels of the business
• A proactive, positive and solutions-focused approach, with the ability to work independently and use initiative
• Strong IT skills, including Microsoft Office (Word, Excel), and the ability to quickly learn new systems
• Ability to handle confidential information with professionalism and discretion
• A willingness to learn, develop and take on new responsibilities in a fast-paced environment
• A collaborative team player with a strong customer service mindset and a commitment to delivering high-quality work

Desired Criteria

• Experience in the Print industry is desirable but not essential: Previous experience in a related field is preferred.

Skills Needed

Sales Reporting, Time Management, Attention to detail, Multi Tasking, Legislative Compliance Skills, Communication

About The Company

SNAP FACTS

• We are a wholly Irish-owned business.

• We are part of global franchise.

• We deal with more than 70% of the top 1000 companies in Ireland.

• We have been in Ireland since 1984.

• We have 16 Snap territories across Ireland – and growing. On an average day at Snap, we deal with approximately 500 businesses across all of our centres.

• We employ 130 staff in the group. We have the highest number of graphic designers in Ireland – with over 25% of our workforce working every day on creative solutions for our customers.

• We work with the seven Irish universities and many second and third level colleges.

• We are winners of the Best Franchise System and Business Practice in 2016. Winner of Best Franchise Marketing 2017 and winner of Best Franchisee for business services in 2018

• One of a select number of printers in Ireland to be fully ISO 9001 accredited – certified by The National Standards Authority of Ireland, Snap has held this accreditation for almost 20 years.

• We are winners of the Top Innovator Award in 2023.

Company Culture

Contact us:

Snap Group Office
1 National College of Ireland,
Mayor St. Lower,
International Financial Services Centre
Dublin 1
D01 Y300

1800 821 002

rachelsavage@snap.ie

marketing@snap.ie

Company Benefits

Salary

€30,000.00 - €35,000.00 per year