Group Training And Dealer Administration Coordinator

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Introduction:
At Mercedes-Benz Berwick, Brighton, Waverley, and Mornington, we are not just dealerships; we are a legacy of excellence, consistently recognised as Australia's most-awarded dealership. Our accolades include consecutive Metro Retailer of the Year and Circle of Excellence honours, reflecting our commitment to delivering unparalleled customer experiences.

To continue this success, we are seeking a highly organised, proactive, and solutions-focused professional to join our dynamic team as a Group Training and Dealer Administration Coordinator. In this vital role, you'll support our teams, coordinate essential training, and ensure operational excellence across all four of our award-winning dealerships.

Why Join Us?

• Flexibility with your base location being closer to home and occasional remote work
• Base plus competitive commissions and car allowance
• A role offering variety, satisfaction, and collaborating with key stakeholders to make a real difference.
• Be part of a prestigious, multi-award-winning team that sets the standard in the automotive industry.
• Work in a dynamic four-dealership group environment that fosters growth and collaboration.
• Play an integral role in driving operational excellence across our business.
• Enjoy a supportive and professional culture that values your contributions.
• Benefit from ongoing training and development opportunities to enhance your career.

Description:
What You'll Do:
Training Coordination

• Lead the charge on mandatory training registrations for Mercedes-Benz Australia.
• Enrol new and existing team members in essential training pathways.
• Monitor attendance and completion to guarantee dealership training compliance.
• Collaborate with department managers to ensure team participation.
• Keep accurate training records and follow up on outstanding requirements.

Dealer Systems Administration

• Set up new employees on our Mercedes-Benz systems and platforms.
• Manage role access and permissions to maintain security compliance.
• Handle ad-hoc requests for access adjustments and support tickets.
• Maintain precise records of system users and access levels across the group.

Customer Complaints Coordination

• Oversee a centralised register of customer complaints across all dealerships.
• Ensure consistent and timely follow-up on customer concerns.
• Work closely with managers for prompt and professional resolution.
• Document complaint timelines and outcomes, supporting escalation processes when necessary.

Skills and Experiences:
What You Bring:

• Ability to visit and support our four sites - Mercedes-Benz Berwick, Brighton, Waverley & Mornington on a rotating roster
• Exceptional organisational and administrative skills with an eye for detail.
• Expertise in managing multiple priorities across several locations.
• Confident and collaborative communication skills.
• A proactive approach to problem-solving and follow-ups.
• Strong record-keeping and systems management abilities.
• Experience in dealership administration or automotive operations (highly regarded).
• Professionalism and discretion in handling sensitive customer matters.

How to Apply

Click the "Apply" button below to submit your application. Please note that the successful applicant will be required to undergo a National Police Check.

Mercedes-Benz Berwick, Brighton, Waverley and Mornington are part of Patterson Cheney Cars and Trucks, one of Australia's largest privately owned automotive groups. Serving customers since 1915, we are committed to delivering outstanding customer service and currently employ approximately 1,000 staff. Our business represents multiple brands, including Mercedes-Benz, Toyota, Holden, Isuzu, and various truck brands.

As an equal opportunity employer, we welcome qualified applicants of any gender, race, religion, or age who are eligible to work in Australia. We value our independent, family-owned business principles and promote a positive work environment.