Growing It Business Is Looking For A Full Time It Technician (Onsites)

Who are we?

LMJ is an Alaskan-based provider of integrated IT solutions, managed services, and business computer support for all of Alaska and parts of the West Coast. Our purpose and drive are to bring indispensable business value to our clients in an ever-changing technology landscape to foster growth. We are the largest independent IT managed service provider in Alaska and have been recognized by MSPmentor Top 501 Managed Services Providers Nationwide List.

What do we value?

In the competitive service environment in which we operate, we must maintain the highest standards of integrity. Our reputation and our success depend on it. Our Core Values define the behaviors that will make us successful in the communities we serve. Everyone at on the LMJ team is hired, rewarded, and promoted around these values. They are as follows:

LMJ F.A.C.T.S.!

FUN - Create a fun environment where employees enjoy coming to work and our clients feel the positive energy.

ACCOUNTABLE - Communicate and follow through on commitments with integrity; say what you do, do what you say.

CARING - Show compassion for fellow employees, clients, and community.

TIMELY - Doing the right thing at the right time.

SMART - Be intelligent and perceptive in your actions.

Why do you want to work with us?

As stated in our Core Values, we’re fun! We also care deeply for not just our clients, but our people and communities as well. We value not just technical intelligence, but most importantly, emotional intelligence in our team members and leaders. Our business is growing rapidly, which means we have ample opportunity for our people to grow too. In additional to our people-centered culture, we also offer:

• Competitive compensation range plus the potential for incentives-based upsides
• Rich and flexible medical/dental benefits including Health Savings Plan or PPO options
• Flexible and generous vacation, sick, and holiday benefits
• 401(k) tax-deferred savings plan with employer matching
• Certification/Continuing Education benefits and in-house training programs
• Discounts at various retailors
• Company-sponsored gym membership
• A well-stocked kitchen full of snacks
• Regular staff parties and get-togethers, both in and out of office

Now to get to some of the specifics of a the IT Technician and the critical role it plays in our organization!

We are looking for a new full-time IT technician to join our team. The candidate should convey a strong dedication to quality customer service, excellent follow through, attention to detail, and work well both independently and cooperatively. Day-to-day duties include software and hardware troubleshooting and diagnostics; researching and responding to user questions remotely, in person, and via the Helpdesk software; computer equipment moves and upgrades; configuration and set up of desktops, laptops, and workstations; installation and configuration of a variety of software products; working with the network and systems administrators on upgrades, modifications, and administration of IT infrastructure; and monitoring and tracking all computer assets.

Knowledge, Skills, and/or Abilities Required:

• Basic understanding of TCP/IP and networking.

• Proficiency with Apple OSX, Windows 10, Windows 11.

• Proficiency with basic Office365 user administration.

• Proficiency with basic Active Directory user administration.

• Good understanding of Microsoft Office applications and their uses.

• Familiarity with common business applications like Sage, Intuit, Adobe, etc...

• Effective communication via phone and email.

• Rapid diagnosis of technical issues.

• Ability to multi-task and adapt to changes quickly.

• Ability to match resources to technical issues appropriately.

Additionally, strong customer service skills are required; superior telephone and in-person etiquette and the ability to deal effectively with end users, peers, vendors, and management, even under stressful conditions; excellent organizational, communication (written & verbal), and interpersonal skills.

Job Type: Full-time

Pay: $20.00 - $35.00 per hour

Expected hours: 40 – 45 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• On call

Work Location: In person