Gsoc Operator

Our client is expanding its operation and is looking for a motivated, customer focused analytical team player to join their GSOC team in Ballycoolin Business Park, Dublin 15.

Responsibilities:

The GSOC supports Global offices. This is a challenging and exciting chance to join a dynamic and progressive team, with multiple responsibilities which include but are not limited to:

• Answering routine and emergency alarm calls
• Monitor alarms and video equipment including fire alarms, door alarms, and duress alarms.
• Provide general assistance to both employees and guests
• Maintain and enhance security and safety. You will support all client specific operational tasks.
• Conduct investigations and analysis on internal and external incidents.
• Dispatch security officers, ERT, facilities, Local Emergency Services and EMS personnel as required via telephone and/or radio.
• Maintain various records of communications and events.
• Use multiple internal and external resources to gather and manage information and intelligence about events that are occurring both domestically and internationally that may impact the Client.
• Communicate and disseminate information, using established communication vehicles, to key partners using best practices.
• Perform integral roles in daily operations, supporting the team on a global basis.
• Act as a liaison between the Physical Security Department and relevant stakeholders.
• Escalate (without delay) complaints and unusual/critical event information to the GSOC Lead.

In addition to standard GSOC duties the GSOC team are a support mechanism for other parts of the Client business, this includes performing confidential duties and responsibilities, related to shipping and logistics, managing inventory and various other technical tasks. Full training is provided.

Job Requirements:

• Advanced computer skills and proficiency, including – Microsoft Office, Genetic, C Cure
• Excellent verbal and written communication skills.
• Have a keen interest in global security risks.
• Strong analytical and problem-solving skills.
• Self-motivated and able to work under little to no direct supervision.
• A strong customer service focus.
• Ability to work in a team environment.
• Ability to multitask.
• Think through problems for logical solutions and remain calm and professional under stress.
• Strong decision-making ability during both crisis and non-crisis situations
• Must be able to speak clearly, give direction and provide guidance to employees and security staff during emergencies.
• Able to work and communicate effectively with all levels of leadership.
• High ethical standards with proven ability to handle highly confidential and sensitive information, excellent judgment, discretion, and diplomacy.
• Ability to maintain confidentiality about specifics of sensitive information related to the role.

Qualifications:

• PSA License
• Prior experience of a Control Room environment is essential.

About The Role

The Global Security Operations Centre operates 24/7/365 and the GSOC Operator will support national and international stakeholders by making the right decisions at the right time. The GSOC Operator is responsible for using best practices to identify, investigate and support all incidents that will either impact or potentially impact the business, the brand, assets and or employees.

They work 12 hours 3-4 shifts per week, rotating both days and nights.

At Provincial, we embrace diversity and create an environment where everyone, regardless of gender, sexual orientation, cultural background or disability, can flourish and succeed. If you don’t meet all the criteria, don’t worry; we welcome individuals of all genders, nationalities, and sexualities to apply for positions within our company. Your journey with us begins when you believe in yourself and in the endless possibilities we offer.

Required Criteria

• PSA License

Skills Needed

About The Company

Since its founding in 1969, Provincial Security Services has grown into a senior player in Ireland’s private security sector. The company provides uniformed guarding, front-of-house reception, CCTV and access control solutions, and bespoke security systems. As an employer, Provincial emphasises training, professional development and recognition, maintaining high operational standards and multiple quality accreditations. Proudly Irish-owned, the organisation values reliability, trust, and integrity in its service delivery. For people seeking a career in security, Provincial delivers a blend of technology, ethical practice and human-centred support in a company that upholds quality, employee care and continuous improvement.

Company Culture

Provincial fosters a supportive, inclusive culture where employees are genuinely valued. Being family-owned, the company strives to treat staff more like colleagues than simply workers. Management is regularly on-site, listening to staff concerns, sharing the company’s successes (and learning from missteps), to build trust and a sense of ownership. The core values—Duty of Care, Respect, Belonging and Our Voice—inform how the company interacts with clients, staff and partners. Diversity is actively encouraged, with efforts to support people of different abilities, genders, backgrounds and experiences. Flexibility and fairness are important parts of how Provincial works, helping staff balance life and work, especially in shift or field-based roles.

Company Benefits

Why Work With Us?

• Comprehensive company induction and onsite training to support you in your journey with us

• Competitive salary

• Online EAP portal/app with counselling, wellness resources, selection of benefits, including discounts for shopping, holidays and more

• Career development through training and education programmes

• Friendly and inclusive workplace culture in line with our Core Values

• Team building activities, including soccer tournaments, volunteering days, summer BBQ and other company-wide events

Looking after our team is important to us. As well as the benefits listed above, we also offer holidays, bike to work scheme, mental health supports, refer a friend scheme, Christmas savings club and more. If there’s something important to you not listed above, talk to our team.

At Provincial, we embrace diversity and create an environment where everyone, regardless of gender, sexual orientation, cultural background or disability, can flourish and succeed. If you don’t meet all the criteria, don’t worry; we welcome individuals of all genders, nationalities, and sexualities to apply for positions within our company. Your journey with us begins when you believe in yourself and in the endless possibilities we offer.

Vacation, Paid time off, Paid sick days, Retirement plan and/or pension, Employee development programs, Tuition reimbursement, Employee discounts, A diversity program, Cycle to work, Referral bonus, Competitive salary, Employee Assistance Scheme, Work With Charities, Social Opportunities, Employee of the Month, On the job learning, Access to Health & Wellbeing app, Bereavement leave, Staff celebration events, Company employee App

Salary

Not disclosed