Guest Experience Ambassador

Air Zoo Guest Experience Ambassador - Part Time

Position Objective: Do you love to meet new people and make new friends? Do you like Aircraft, space and/or science? Do you want a job where you can smile and make some ones day? If you answered yes to these questions, then submit your resume to us! The Guest Experience Ambassador (GEA) position sets the stage and atmosphere for our Guests’ visits. Ride Operator GEA staff are responsible for safely operating all the Air Zoo attractions while ensuring our Guests have the best experience possible during their visit. Point-of-Sale GEA staff process admission tickets and membership sales, answer phones, and assist our Guests. Safety, customer service, professionalism, and accuracy are the priority and helping others have a wonderful experience is part of the reward.

General Responsibilities

• Adhere to all Air Zoo On-Floor Standards.
• Invest in the success of the Air Zoo by being fearlessly innovative and pitching new creative ideas and concepts.
• Dedication to Diversity, Equity, and Inclusion as part of the Air Zoo’s commitment to a welcoming environment for all
• Other duties and special projects as assigned
• Interact in a friendly “guest first” manner while staffing your area of responsibility and any time you are in uniform within public areas.
• Immediately report injuries or incidents to the manager on duty.
• Provide evacuation or sheltering assistance to guests, as required by the situation, while following appropriate procedures.
• Quantity of weekend hours required.
• Ride Operation Responsibilities Successfully complete ride safety and operation training. Maintain and demonstrate knowledge of all ride safety and operational standards.
• Safely operate and control admission to all experiences and attractions within standards set by the Director of Operations and Director of Experience.
• Be aware of equipment operation standards and immediately report any deviations or malfunctions in the operation of the equipment to the Operations department staff.
• Immediately report any damaged equipment or area damage to the Operations department staff.
• Maintain the highest standards of experience and attractions operation for safety, quality, and reliability.
• Maintain the cleanliness of the operational area of the attractions (all areas within the perimeter fencing).
• Maintain knowledge of all current pricing, memberships, programs, events, and exhibits. Consistently communicate this information to our guest in a courteous and efficient manner.
• Ticket Counter/Membership Desk Responsibilities Maintain knowledge of all current pricing, memberships, programs, events, and exhibits. Consistently communicate this information to our guest in a courteous and efficient manner
• Provide accurate and efficient processing of admission tickets, program sales, and membership sales.
• Provide accurate and efficient processing of simple donations.
• Provide support for any guest-related transactions.
• Maintain a clean and neat appearance of all lobby areas during your shift.
• Accurately follow daily cash in, transaction, and cash out processes.
• Training is provided!

Knowledge, Skills and Abilities Required

• Ability to communicate effectively both verbally and in writing Ability to handle stressful situations
• Ability to interact with the public in a positive and enthusiastic manner Superior interpersonal skills to foster effective working relationships at all levels
• Ability to effectively execute the Air Zoo’s guest service philosophy
• Ability to undertake multiple concurrent tasks and work in an environment where interruptions are common
• Must maintain confidentiality
• Must be flexible with the ability to work independently and as a team member Well-groomed appearance and compliance with the Air Zoo’s Dress Code
• Professional work and punctuality habits
• Computer and general office equipment skills (Windows, Microsoft Office)
• Ability to stand and be on your feet for extended periods of time Repetitive stair climbing, bending, twisting, and lifting required to operate attractions
• Ability to climb in and out of attractions pits, approximately 32 inches deep, when necessary
• Ability to lift up to 40 pounds
• Ability to operate point-of sale-equipment and attractions within guidelines

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required.

SCHEDULE: Part Time- Days including Weekends. This is an on-site position at the Air Zoo in Portage, Michigan.

HEALTH REQUIREMENT: The Air Zoo follows CDC and Kalamazoo Health Department’s guidelines for COVID testing, isolation, mask wearing, and may require masks to be worn by employees in certain settings to improve safety. Pre-employment drug screening and state & federal background checks are required for all Air Zoo employees.

COMPENSATION: $12.50 to start with possibility to increases available as trainings are completed and experience is gained.

BENEFITS: free Employee Assistance Program, free family Air Zoo Membership, retail discount in Fly Buy gift shop, optional Pet Insurance, and other benefits

COMMITMENT TO INCLUSION: We are dedication to Diversity, Equity, and Inclusion as part of the Air Zoo’s intentional, overall commitment to a welcoming environment for all. Air Zoo is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Air Zoo will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, applicants are encouraged to contact Human Resources at talent at airzoo.org or 269.350.2816

Research shows that women and individuals from underrepresented backgrounds often apply to jobs only if they meet 100% of the qualifications. We recognize that it is highly unlikely that an applicant meets 100% of the qualifications for a given role. Therefore, if much of this job description describes you, then you are highly encouraged to apply for this role.

TO APPLY: email your Resume to careers at airzoo.org or apply through Indeed

If you have questions or need assistance applying to this position, please email us at careers at airzoo.org

Job Type: Part-time

Pay: From $12.50 per hour

Benefits:

• Employee assistance program
• Employee discount

Schedule:

• Day shift
• Every weekend
• Monday to Friday
• Weekends as needed
• Weekends only

Work Location: In person