Guest Relations Attendant

POSITION OVERVIEW

As a Guest Services Attendant for LIVunLtd Onesty Family Aquatic Center you are expected to handle a variety of tasks simultaneously, while also delivering a high level of customer service. We are looking for energetic can-do attitudes with an excitement for membership sales & services.

MUST be 16 years old or older.

ESSENTIAL RESPONSIBILITIES

• Support a culture of committed relationships and engagement that results in increased participation in the client facilities' membership.

• Ensure an exceptional level of customer service is being provided to all residents and guests.

• Competently and accurately enter data into the cash register and cash handling.

• Promptly answer phone calls, requests, and questions.

• Warmly greet and check-in members and guests.

• Perform quality work within the given deadlines and expectations with or without direct supervision.

• Assist coworkers in any manner necessary to maintain a collective, smooth effort in providing excellent services.

• Respond to member inquiries in a timely manner, with accurate and thorough information.

• Maintain a clean, neat, organized, and presentable front desk area at all times.

• Always exceed member’s expectations and needs.

• Wear location approved uniform for each specific LIVunLtd location where you are working.

• Perform additional duties and responsibilities specific to the location / building and upon the request of your manager.

SKILLS AND QUALIFICATIONS

• Must have the ability to communicate clearly and effectively

• Must have excellent customer service skills and a positive, friendly attitude.

• Must have strong attention to detail, the ability to multitask, and a self-starter attitude.

• Must be a team player, patient, diplomatic, self-motivated, organized, have excellent verbal skills, and a positive and enthusiastic attitude

• Excellent interpersonal, written, and verbal communication skills

• Ability to observe interactions between members and guests to ensure incidents do not arise

• Ability to work in high-temperature conditions and stand for prolonged periods of time

• Must be honest

• Must be able to reach, bend, stoop, and lift up to 30 lbs.

• Flexibility to work days, nights, weekends, and holidays to meet business needs as requested.

NOTE

The specific examples in each section are not intended to be all-inclusive, they represent the typical elements and criteria considered necessary to perform. Other job-related duties may be assigned and could require work outside of duties listed. This description is subject to change, at the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise; “at will” employment remains.