Guest Relations Executive

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The Powerscourt Hotel, Resort & Spa is currently recruiting for a full time Guest Relations Executive who is highly motivated, well organised and passionate in delivering memorable experiences to join our Front of House team.

This role offers a competitive Hourly rate with on-going training and complimentary transport to and from Bray Dart Station.

About Powerscourt Hotel Resort & Spa:

Powerscourt Hotel Resort & Spa is an award-winning five-star property nestled in the foothills of the Wicklow mountains on the world-famous Powerscourt Estate, whose gardens were voted the third most beautiful gardens in the world by National Geographic. At Powerscourt Hotel our vision is to create extra-ordinary experiences for our guests with our exceptionally talented people. We provide a comprehensive training programme relevant to your new role and our business. We form part of the MHL Hotel Collection, a renowned portfolio of well known, high profile Hotel’s throughout Ireland and operate under the Marriott International, Autograph Collection.

About the Role

We are seeking a passionate and detail-oriented Guest Relations professional to deliver exceptional, personalised experiences for our VIP and repeat guests. This role is responsible for coordinating VIP arrivals, managing guest feedback, and working closely with all hotel departments to ensure every guest visit is memorable, seamless, and exceeds expectations. You will play a key role in building guest loyalty, maintaining service standards, and driving continuous improvement across the hotel

The Ideal Candidate Will Possess

• Previous experience in Guest Relations or Front Office within a hotel environment
• A strong passion for luxury service and personalised guest experiences
• Excellent communication, organisation, and problem-solving skills
• Ability to manage guest feedback professionally and proactively
• Confidence working with hotel systems and guest profiles
• A flexible, professional, and guest-focused approach
• Strong attention to detail and the ability to work collaboratively across departments

Why Join Our Team

• Competitive salary
• Additional leave in line with service after two years
• Monthly contribution towards employee Health & Wellbeing after two years
• Complimentary employee bus service to and from Bray DART station
• Learning & Development opportunities with clear career progression
• Employee hotel discounts for Marriott and MHL hotels
• Complimentary car parking
• Meals while on duty
• Employee Recognition Awards
• Uniform provided and laundered

You will be contacted within 5 working days should your application be brought to the next stage of the recruitment process.

Job Type: Part-time

Pay: €15.40-€15.44 per hour

Benefits:

• Additional leave
• Bike to work scheme
• Company events
• Employee assistance program
• Employee discount
• Flexitime
• Food allowance
• On-site parking
• Sick pay
• Wellness program

Work authorisation:

• Ireland (required)

Work Location: In person