Guest Relations Executive

Job Overview

We are looking for a professional and competent Guest Relations Executive to join our salon. You will be managing our front desk area and be responsible for salon management.

As a Guest Relations Executive, you will be responsible to greet clients on their visit and offer them our services. You will also answer customers' inquiries about salon services via telephone, email, or face-to-face. You will be processing their payments and maintaining a record of the transactions in a cash register.

You will be the primary point of contact between the salon clients and the salon team. You will be directly working with our Salon Manager. You should be capable of managing customers with elegance, even amid peak demand hours. You will assist us in boosting our reputation by building friendly relationships with clients.

If you have the desired experience for this role, we would like to meet you.

Responsibilities

• Greet customers and walk them to the best possible beauty station.
• Advise assigned beauticians about the customer’s arrival and update them about the services that they want.
• Confirm appointments of customers via telephone and email.
• Process cash and credit card transactions and issue receipts.
• Offer drinks and converse with customers who are sitting in the waiting area of our salon.
• Answer inquiries of clients regarding the beauty services of the salon and schedule their appointments.
• Notify customers about new offers and services of the salon on a timely basis.
• Provide cross-selling services through brochures and gift vouchers whenever applicable.
• Update customer records with contact, bill details, appointments, and services provided to them.
• Keep the reception area clean.
• Order and get salon business cards and brochures printed as and when required.

Requirements

• Bachelor’s degree in any discipline. Candidates having a high school diploma with the desired experience can also be considered.
• Fresher or 1+ years of experience working as a Guest Relations Executive, Receptionist or a similar role.
• Basic computer knowledge with proficiency in Microsoft Office.
• Exceptional communication (oral and written) skills.
• Excellent record-keeping skills.
• Ability to handle monetary transactions.
• Good customer service and organization skills.