Guest Relations Host (Client Site) - 다수 채용

Global Occupier Services (GOS) at Cushman & Wakefield is a business unit specializing in the provision of a range of services which are specifically tailored to the requirements of globally active companies and their worldwide real estate interests. The range of services provided by GOS varies from market to market and client by client, but is fundamentally built around consultancy, advisory, transaction management, project and development services, workplace, and integrated facilities management services.

포지션 : Guest Relations Host (Client Site)

담당업무 :

• Ensures a smooth and seamless employee and guest experience by communicating warmly, clearly and effectively with the employee, guest, employee host, vendors, etc. to meet the request at hand
• Consistently offers professional, friendly, and welcoming interactions and confidently answer Frequently Asked Questions as needed
• Greets, assists and/or directs visitors, vendors and the general public employing a professional, courteous, and respectful demeanor at all times.
• Manages visitor badges, guest registration logs using provided system, and maintains appropriate records.
• Schedules, organizes, and assists events and meeting room reservations. Manages reservation schedules, provides guidelines & process, answers inquiries, arrange meeting setup as requested.
• Actively visible in the reception area and always accessible to the customer. Provides advance notice to manager and customer for personal time off. Able to work in different location of the building as required by manager.
• Assists with administrative responsibilities, including supply ordering, visual inspection of conference rooms, guest space or supply closet or other responsibilities as required and requested.
• Reviews all appropriate documents, manuals and standard operating procedures to be familiar with details of engaging with guest visitors, employees and visitors
• Assists with any changes or new information promptly and reliably, following up with the customer to ensure satisfaction with course of action
• Ensures positive guest/group experience, through personal interaction and attendance at functions or other interactions throughout the day. Must be flexible to accommodate irregular and/or extended hours & shifts.
• Assist to ensure meeting room devices are always in good condition, ready to use, and able to provide troubleshoot
• Displays professionalism and a sense of pride in all aspects of his/her duties and responsibilities
• Understands and adheres to all safety and security protocols
• Reviews internal work order system and reports service requests and ensure WOs are timely managed. Communicates to facilities management to ensure findings are taken care of in timely manner.
• Coordinates necessary corrective actions by property management personnel, AV techs, or third party vendors
• Assists in the coordination of events/catering/ad hoc requests
• Expected to support Community Hosts to maintain the level of experience provided

자격요건 :

• Minimum of 2 years of related work experience in travel/hospitality, real estate services, retail, customer service
• A pleasant and excellent verbal and written communication skills
• Basic English skill to speak, read and write
• Organization and attention to detail required
• Must be able to work in a fast paced, high volume environment
• Ideal candidate must have a positive attitude and be comfortable in providing customer service to a diverse population