Guest Relations Manager

Do you want to join a certified Great Place to Work? With over 90% of our Team saying they are proud to work at Harvey's Point, we pride ourselves on being an employer of choice.

Join our award-winning team at Harvey's Point Hotel as Guest Relations Manager. This is an important position working closely with the General Manager to ensure the exceptional delivery of high quality food and service to our guests.

About Harvey’s Point

Harvey’s Point is a 4 star luxury Donegal hotel set in the idyllic surroundings of Lough Eske with the Bluestack mountains in the background.

The hotel has been at the forefront of the luxury hotel scene for over 30 years and comprises of 101 beautiful bedrooms offering breathtaking scenery at every turn.

Role and Responsibilities:

• Deliver consistent excellence in guest service, operational efficiency, and team leadership.
• Oversee the daily management and performance of the Guest Relations Team, including staffing, training, and development.
• Utilise the PMI Management System to ensure accurate scheduling, performance tracking, and operational accountability.
• Act as the primary point of contact for booking agents, performers, and artists involved in cabaret shows and concerts.
• Maintain seamless communication between departments to support smooth hotel and event operations.
• Uphold the hotel’s service standards, values, and brand expectations at all times.
• Oversee day-to-day operations of the Guest Relations and Front Office areas.
• Ensure all guest touchpoints are consistently presented to a high standard.
• Coordinate guest arrivals, VIP treatments, special requests, and event-related requirements.
• Support the smooth running of all operational departments as acting Duty Manager when scheduled.
• Ensure compliance with hotel policies, cash-handling procedures, and operational checklists.
• Lead the planning, organisation, and execution of hotel dressing and décor for annual seasonal and holiday events.

About The Role

Candidate Requirements:

• 3+ years’ experience in a Guest Relations role within a 4–5 star hotel.
• Proven ability to lead teams, manage rotas, and deliver exceptional guest service.
• Strong problem-solving skills with experience handling VIP guests and escalated issues.
• Confident communicator with excellent organisational and multitasking abilities.
• Experience supporting events or working with performers/entertainment partners.
• Creative flair for seasonal décor and guest engagement activities.
• Professional appearance, strong attention to detail, and commitment to service standards.
• Flexible availability, including evenings, weekends, and seasonal peak periods.

Perks and Benefits of working at Harvey's Point Hotel

• Excellent rate of pay
• Employee awards & recognition schemes including employee of the month, long service awards, team recognition days and random treat days

• Employee referral programme
• Learning and Development opportunities
• Opportunity to progress within the Windward Group
• Windward Group Hotel discounts
• Employee Assistance Programme
• Digital Wellness Programme
• Discounted health care plan
• Birthday card and gift
• Meals on duty
• Social events
• Gift for parents of newborn babies
• PRSA pension scheme

About Windward Management

Harvey's Point Hotel is managed by Windward Management.

Windward Management is a team of highly experienced hotel operators and investors with a hotel portfolio of approx. 2,000 keys* in Ireland and Continental Europe. Founded in 2007, Windward is a leading hospitality management company, managing and operating hotels on behalf of their owners.

Join Us Today as Guest Relations Manager!

Required Criteria

Skills Needed

About The Company

Since its inception in 2007, Windward Management Limited has built a reputation for excellence in hotel management. With headquarters in Dublin, the company provides tailored solutions for hotel owners, including operations, marketing, and financial management. Windward's team is driven by a passion for delivering exceptional guest experiences while ensuring each property achieves its full potential. Recognized for its dedication to innovation and operational success, the company is equally committed to investing in its people. Professionals joining Windward Management will become part of a supportive and dynamic environment, with abundant opportunities to grow and excel within a thriving sector.

Company Culture

At Windward Management, people are at the heart of success. The company nurtures a culture rooted in respect, collaboration, and a shared commitment to excellence. Employees are empowered to innovate and contribute to meaningful outcomes while enjoying a strong focus on work-life balance. Windward fosters professional growth through tailored development opportunities, ensuring each team member can achieve their career aspirations. This positive, inclusive workplace values individual contributions, encourages open communication, and celebrates success collectively. For hospitality professionals seeking a rewarding career in an environment where their efforts truly matter, Windward Management offers an exceptional opportunity to thrive.

Company Benefits

Windward Management Limited understands the value of its people and offers a benefits package designed to support and reward its employees. Competitive salaries are complemented by a supportive work environment that prioritizes work-life balance and career development. Team members benefit from opportunities to learn, grow, and advance in their careers, with access to mentoring and professional training programs. The company places a strong emphasis on employee well-being, fostering a culture of mutual respect and collaboration. For candidates looking for a career that combines growth, fulfillment, and an opportunity to make an impact, Windward Management provides an ideal platform.

Salary

Not disclosed