Guest Relationship Executive

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Job Summary:

We are looking for a well-presented and customer-focused Guest Relations Executive (GRE) to join our hospitality team. The GRE will be the first point of contact for guests and is expected to deliver a warm welcome, address guest needs, and ensure an exceptional guest experience throughout their visit.

Key Responsibilities:

• Greet guests warmly upon arrival and ensure a seamless check-in/check-out process.
• Provide accurate information about the services, facilities, and special offers.
• Handle guest queries, complaints, or concerns promptly and professionally.
• Coordinate with other departments to ensure guest requests are fulfilled timely.
• Maintain records of guest preferences and ensure personalized service.
• Assist in managing reservations, VIP arrivals, and special occasions.
• Conduct regular guest satisfaction checks and feedback collection.
• Uphold high grooming standards and represent the brand positively at all times.

Requirements:

• Minimum education: Graduate in Hospitality or related field preferred.
• 1–2 years of experience in a similar guest-facing role is preferred.
• Excellent verbal and written communication skills.
• Pleasing personality and strong interpersonal skills.
• Proficient in English (knowledge of other languages is a plus).
• Knowledge of reservation software or front office systems (e.g., IDS, Opera, POS) is an advantage.
• Willingness to work flexible hours, including weekends and holidays.

Job Type: Full-time

Pay: ₹25,000.00 - ₹30,000.00 per month

Work Location: In person

Speak with the employer
+91 7249301462