Guest Service Agent

Are you ready to make a difference in people's life this year?

Become an exceptional ambassador for Butternut Tree Hotels, Singapore!

Butternut Tree Hotels, Singapore, is an international hotel brand that offers guests authentic and memorable experiences. As team members, we aim to enhance guests' adventure in Singapore.

We provide restful accommodation, recommendations to unique attractions, exceptional cafés, and the ease of travel.

Do you think you have what it takes to be part of Butternut Tree Hotels?

Job Description

 Face and voice of our unique boutique hotel, greeting all guests in a warm and friendly manner

 Handles all enquiries – at the counter, phone, and emails

 At the counter – handle check-in and check-out process for guests

 Maintain guests’ registration – protect information of guests and handles folios transactions involving cashiering duties

 Handle equipment related to the job and stock maintenance

 Assists guests requests and solves conflicts, in a timely and prompt manner

 Keep the counter and lobby clean and tidy at all times

 Coordinate with other departments through effective and efficient communication

 Handle Concierge related inquiries and services with great insights about Singapore

 Perform ad-hoc tasks as assigned

Job Requirements

 Candidates must possess at least NITEC/GCE “O”, “N” Level and above or equivalent practical experience

 Previous experience with the various property management system is a plus

 At least 1 year related customer service experience

 Proven ability in performing basic administrative duties would have an added advantage

 Computer literate with good knowledge of Microsoft office skill

 Must be able to participate in shift work, weekends and public holidays

Interested applicants, please provide

 Detailed resume

 Availability to start

 Expected remuneration

We apologize that only shortlisted candidates will be contacted.

Job Types: Full-time, Permanent

Pay: $1,700.00 - $1,900.00 per month

Schedule:

• Day shift
• Early shift
• Holidays
• Late shift
• Night shift
• Weekend availability

Education:

• GCE 'O' Level or GCE 'N' Level (Preferred)

Experience:

• Customer service: 1 year (Preferred)