Guest Service Agent

Job Title: Guest Service Agent

Location: The Pad Hostel, Silverthorne, CO

Job Type: Full-Time/Part-Time

About Us: Under new management with 5 Senses Hospitality, The Pad Hostel is a vibrant and welcoming place for travelers from around the world. Located in the heart of Silverthorne, CO, we pride ourselves on providing exceptional service and a memorable experience for our guests. We are looking for a friendly and enthusiastic Guest Service Agent to join our team. At 5 Senses we are driven by igniting the 5 senses of our guests and team members through genuine acts of hospitality. It is our mission to touch the hearts of our guests and teams, to welcome all we see, to add flavor to the experience, anticipate, listen and respond to needs and help our team smell success. We are an experienced team doing hospitality a new way.

Job Description: As a Guest Service Agent, you will be the face of The Pad Hostel, ensuring that our guests have a comfortable and enjoyable stay. Your responsibilities will include:

• Provide guests and team members with professional, efficient, courteous and genuine hospitality
• Greeting and checking in guests with a warm and friendly attitude
• Assisting guests with reservations, inquiries, and any special requests
• Providing information about local attractions, activities, and services
• Handling guest complaints and resolving issues promptly and professionally
• Possesses strong computer skills and adaptability to learning new systems
• Anticipate guest’s needs and offers services prior to the guest asking
• Managing phone calls, emails, and other forms of communication
• Processing payments and maintaining accurate records
• Collaborating with other team members to ensure a seamless guest experience
• Maintain the pantry/market and ensure it is organized and well stocked

Qualifications:

• High school diploma or equivalent
• Previous experience in hospitality or customer service is preferred
• Excellent communication and interpersonal skills
• Strong problem-solving abilities and attention to detail
• Ability to work flexible hours, including weekends and holidays
• Proficiency in using computer systems and reservation software
• A positive attitude and a passion for helping others

The Good Stuff:

• Opportunity to grow your career and develop thru structured development programs
• Competitive Medical, Dental and Vision benefits
• Daily Pay by Rain
• Wellness Stipend
• Vacation PTO Plan and Paid Sick Days
• 7 Paid Holidays
• Free nights at our hotels
• Daily Pay sponsored by Rain
• Monthly fun and recognition

The Fine Print:

5 Senses Hospitality Management provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to the federal law requirements 5 Senses Management complies with applicable state and local laws governing nondiscrimination in employment in all locations in which the company has facilities. This policy applies to all terms and conditions of employment. 5 Senses Hospitality Management expressively prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability or veteran status. Improper interference with the ability of a 5 Senses team member to perform their job duties may result in discipline up to and including termination.

Job Description: As a Guest Service Agent, you will be the face of The Pad Hostel, ensuring that our guests have a comfortable and enjoyable stay. Your responsibilities will include:

• Provide guests and team members with professional, efficient, courteous and genuine hospitality
• Greeting and checking in guests with a warm and friendly attitude
• Assisting guests with reservations, inquiries, and any special requests
• Providing information about local attractions, activities, and services
• Handling guest complaints and resolving issues promptly and professionally
• Possesses strong computer skills and adaptability to learning new systems
• Anticipate guest’s needs and offers services prior to the guest asking
• Managing phone calls, emails, and other forms of communication
• Processing payments and maintaining accurate records
• Collaborating with other team members to ensure a seamless guest experience
• Maintain the pantry/market and ensure it is organized and well stocked

Qualifications:

• High school diploma or equivalent
• Previous experience in hospitality or customer service is preferred
• Excellent communication and interpersonal skills
• Strong problem-solving abilities and attention to detail
• Ability to work flexible hours, including weekends and holidays
• Proficiency in using computer systems and reservation software
• A positive attitude and a passion for helping others

Under new management with 5 Senses Hospitality, The Pad Hostel is a vibrant and welcoming place for travelers from around the world. Located in the heart of Silverthorne, CO, we pride ourselves on providing exceptional service and a memorable experience for our guests. We are looking for a friendly and enthusiastic Guest Service Agent to join our team. At 5 Senses we are driven by igniting the 5 senses of our guests and team members through genuine acts of hospitality. It is our mission to touch the hearts of our guests and teams, to welcome all we see, to add flavor to the experience, anticipate, listen and respond to needs and help our team smell success. We are an experienced team doing hospitality a new way.