Guest Service Agent / Associate

Guest Service Agent / Associate

Hilton Vienna Park

The stunning 15‑story Hilton Vienna Park is not only an architectural highlight thanks to its unique location, but also adds a special touch to every event. As Austria’s largest conference hotel, it impresses with spacious ballrooms and exceptional culinary delights. The modern Selleny’s Bar, located in the newly renovated lobby, tells a story just as Mr. Selleny, the designer of the Stadtpark, envisioned it hundreds of years ago: a vibrant metropolis welcoming both national and international guests.
Viennese coffee culture is elevated with refined cocktail artistry, creating a truly unique experience. Should guests wish to enjoy a meal alongside their drinks, Restaurant Lenz provides regional quality and familiar dishes with a modern twist.

Your Responsibilities

Our national and international guests from all over the world come to Vienna to experience our city, our culture, and our hotel.

A phone in your left hand, a key card in your right, and a guest standing in front of you. As a multitasking talent, you take on every challenge with ease, greeting each guest with a smile — because you are the HEART of our hotel. You are our Front Office Agent (m/f/d).

Thanks to you, our guests check into their rooms effortlessly. You recommend Vienna’s trendiest and most beautiful spots and serve as their first point of contact for any questions. You know the hotel like the back of your hand, and when it comes to dinner recommendations, you know our menu inside out.

Your Profile

Multitasking and stress resistance are your key strengths, but what else do you bring to the table?

• Initial experience at a hotel reception or in the leisure/retail sector
• Fluent German and English skills
• Excellent communication abilities
• Creativity and passion
• A well-groomed appearance
• Genuine enthusiasm for your work
• Team spirit and a drive for shared success

What We Offer

Your monthly minimum gross salary (according to the collective agreement for full-time employees in the hotel and catering industry) is €2,263.00, with the guarantee of overpayment depending on qualifications.

Why you should work at Hilton:

• Flat hierarchies & a first‑name culture that fosters true team spirit
• Professional onboarding and training, including your own personal buddy to support your career start
• Varied responsibilities
• International and national career opportunities and promotion prospects across our three hotels
• Healthy mind & body: enjoy our Team Member Restaurant with healthy, complimentary meals
• Team events and regular career talks
• Sleep In Experience — experience the hotel from a guest’s perspective
• Fantastic and affordable travel opportunities — plan your perfect vacation with Hilton
• We cover your commuting costs and pay for your annual public transport ticket
• And so much more that simply doesn’t fit into one job posting! For more insights into our hotels and behind-the-scenes moments, visit our social media channels:
  Instagram: @careershiltonaustria
  TikTok: Hilton Hotels Austria HR (@hiltonvienna)

If we’ve sparked your curiosity, we look forward to receiving your complete application (cover letter, CV with photo, certificates).

We look forward to meeting you!

Warm regards,
Your Hilton Team Austria