Guest Services Manager

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Location: Studio 6 Extended Stay Hotel, Fort Frances, Ontario

Main Purpose of the Job
The Guest Services Manager is responsible for overseeing the day-to-day operations of the front desk and ensuring that guests at Studio 6 Fort Frances receive exceptional service from check-in through check-out. This role plays a key part in maintaining brand standards, supporting front office staff, and ensuring smooth coordination across departments to deliver an outstanding guest experience.

Duties and Responsibilities

• Supervise front desk operations, including check-in, check-out, reservations, and guest inquiries.
• Train, schedule, and support front desk staff to ensure consistent, professional, and friendly service.
• Handle guest feedback, requests, and complaints promptly and effectively, maintaining a solutions-focused approach.
• Monitor daily financial transactions, balancing deposits, cash drops, and reconciliation reports.
• Work closely with housekeeping, maintenance, and management teams to address guest needs and coordinate daily operations.
• Ensure adherence to Studio 6 brand standards, hotel policies, and procedures.
• Prepare and review daily, weekly, and monthly front desk reports as required.
• Fill in operational roles as needed to support the team and ensure smooth hotel operations.
• Assist in implementing and monitoring guest service initiatives to enhance satisfaction and loyalty.
• Maintain a clean, organized, and professional front office environment at all times.

Experience & Qualifications

• Previous experience in hotel front desk or guest services management preferred.
• Strong leadership and problem-solving skills.
• Excellent communication and interpersonal abilities.
• Strong organizational skills with the ability to manage multiple tasks in a fast-paced environment.
• Proficiency with hotel management systems (experience with HotelKey is an asset).
• Commitment to delivering a positive guest experience and upholding Studio 6 service standards.

Job Type: Full-time

Pay: $48,000.00-$50,000.00 per year

Benefits:

• Dental care
• Extended health care
• On-site parking
• Paid time off

Experience:

• Hospitality: 1 year (preferred)

Location:

• Fort Frances, ON P9A 2X8 (preferred)

Work Location: In person