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Head Of Operations

Posted on Dec. 1, 2025

  • Full Time

Head Of Operations

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We are on the lookout for talented people to join us in providing a top real estate experience to our community. If you have an inner desire to grow personally and professionally, we would love to hear from you.
Head of Operations

Harcourts Pinnacle are seeking an experienced and proactive Head of Operations to join us on a full-time basis, overseeing key operational functions across both our Aspley & Strathpine offices, and providing direct leadership to our administration & support teams.

Duties & responsibilities:

  • Lead the daily operations of the business across sales administration, property and agent marketing, reception, and general office support
  • Manage a team of eight, providing the coaching, structure, and direction needed to nurture their performance
  • Ensure administration functions meet required SLA timeframes and quality benchmarks
  • Identify and implement improvements where needed
  • Take ownership of operational direction proactively problem solving and keeping business functions running efficiently
  • Support agents and other team members by delivering consistently reliable operational services that contribute to team productivity and client experience
  • Provide our directors with regular performance reporting on team outcomes and updates on operational progress

Experience & qualifications:

  • Minimum of 5 years’ experience in Real Estate or related property operations position
  • Proactive approach to leadership and setting directives to drive desired outcomes
  • Self-motivation and autonomous time management skills
  • Confidence in developing a team within a fast-paced service environment
  • Strong relationship building skills across the organisation to strengthen collaboration and service delivery
  • Ability to drive continual improvement across processes, systems, workflows, and support structures
  • Full Australian working rights and current residence
  • Current driver’s license

Benefits on offer:

  • Performance bonus included as part of your remuneration package
  • Inclusion in leadership team events and retreats
  • Family-friendly culture
  • Long-term team stability including over 20 team members in our five-year club
  • Supportive, relationship-focused working environment with strong internal collaboration

For a confidential conversation, contact David McCall on 0423 443 822.

Harcourts Pinnacle

(07) 3862 8666

1331 Gympie Rd, Aspley QLD 4034

3/486 Gympie Rd, Strathpine QLD 4500


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