Head Of Partnerships

• Showcase your senior leadership experience across Partnerships, Product and Customer Experience
• More than a career, you’ll be representing the voice of the customer
• We grow great leaders who inspire and energise their team

Our people are customer obsessed. They prioritise the needs and satisfaction of the customer above all else. Our mindset fosters innovation and creates strong, lasting customer relationships as we strive to be the most customer centric company in Australia and New Zealand.

As the Head of Partnerships, you will be part of the senior leadership team in the Personal Everyday Banking team, that’s doubling down on customer obsession.

Each day, you’ll go above and beyond to:

• Grow the NAB Goodies proposition that forms a key pillar of NABs loyalty strategy
• Develop the Goodies partnership strategy and supporting roadmap to ensure strong partner brands in all key consumer spend categories
• Negotiate commercial partnership agreements with partners across all identified consumer spend categories, ensuring a market leading offers program which supports both Personal Everyday Banking acquisition and retention
• Develop robust performance tracking to ensure a strong ROI for all partner offers
• Support offers design to ensure a strong customer experience and ensure operational controls to manage risk
• Drive a customer-obsessed culture, developing partnerships that delight key target segments eg mass affluent

We’re looking for the best and brightest to deliver the best for our customers. You’ll need:

• In-depth experience working in a similar senior leadership role in Partnerships, Strategy, Product development in Financial Services or a related field
• Track record of extensive experience operating effectively and delivering consistent results in a large complex business
• Track record of leading partner negotiation
• Experience developing, articulating and implementing business strategy that achieve intended outcomes measured through shareholder, customer, and employee value
• Sophisticated influencing skills and ability to influence and shape outcomes at an executive level
• Well-developed leadership skills and experience managing high performing teams

A diverse and inclusive workplace works better for everyone

We know that our people make us who we are. That's why we have built a culture of equity and respect – where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment, where all NAB colleagues’ unique backgrounds and identities are understood, respected and celebrated. We are committed to providing an environment where you can work your way.

For details on the recruitment process, and accessibility, please visit https://www.nab.com.au/about-us/careers/apply-for-job. To discuss adjustment requirements, please contact the NAB Careers team, via nab.careers@nab.com.au (please reference job number) or visit our Careers page through the link above for other contact options.

Join NAB

If you think this role is the right fit for you, we would love to hear from you. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert. Unsolicited CVs from agencies will not be accepted.

#LI-DNI