Head Receptionist

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Eviston House Hotel is a busy, well-established 113-bedroom, 3 star hotel located in the heart of Killarney town centre, with the renowned Danny Mann pub attached. We are now seeking an experienced head receptionist to lead our front office team and further enhance the guest experience within our hotel.

This is a hands-on leadership role for someone who thrives in a fast-paced hotel environment and takes pride in running an efficient, professional, and welcoming reception desk.

The Role

You will be responsible for the day-to-day leadership of the reception department, ensuring the highest standards of guest care, organisation, and team performance.

Key Responsibilities

• Supervision and leadership of a team of reception staff
• Training, mentoring, and supporting reception team members
• Preparing and managing staff rotas
• Handling guest queries and complaints professionally and efficiently
• Cash handling and end-of-shift cashing up
• Liaising closely with hotel management and other departments
• Ensuring smooth daily operation of the front desk
• Maintaining high standards of presentation, organisation, and service at all times

Requirements

• Previous hotel reception experience is essential
• Previous supervisory experience in a hotel environment is essential
• Strong knowledge of front office procedures
• Experience with Hotsoft, PMS and Net Affinity is a distinct advantage
• Excellent communication and organisational skills
• Ability to lead by example and remain calm under pressure
• A professional, friendly manner with both guests and colleagues

Shift Pattern

• 5 days
• 8-hour shifts
• A mix of morning and evening shifts as required

What We Offer

• Competitive hourly rate from €16 per hour
• Free car parking
• Staff meals while on duty
• Complimentary tea/coffee on duty
• Staff discounts
• Opportunities for career progression within our hotel group

If you are an experienced hotel receptionist with leadership ability and a passion for guest service, we would love to hear from you.

Apply now.

Job Type: Full-time

Pay: €16.00 per hour

Expected hours: No more than 40 per week

Benefits:

• Bike to work scheme
• Company pension
• Employee discount
• On-site parking
• Sick pay

Work Location: In person