Health And Safety Team Leader

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Health and Safety Advice Team Leader

Dublin

Job Overview

To manage the team on a day-to-day basis and the output of work, ensuring super service is provided in all interactions to support business growth and client retention. To coach, inspire and motivate the team to support employee retention and career development.

Day-to-Day Responsibilities

· Develop and instil within the team a proactive, client focused and personalised approach to enhance the client experience to support retention and business growth.

· Coach Advisors with technical client queries on health and safety matters and act as a point of escalation.

· Ensure the team are fully updated on Group products and additional services to drive referrals and engagement aiding rocket retention and business growth.

· Complete training with new and existing members of the team as identified and in line with our learning and development framework.

· Complete quality assessments, observation meetings, live listening and side by side coaching sessions to ensure that quality meetings and documentation is being provided to clients on all occasions. Any areas of concern identified should be brought to the attention of your line manager along with any recommendations on how you propose to deal with the matter.

· To prepare weekly and monthly departmental reports for management.

· To prepare weekly/monthly rotas (including overtime) to ensure the service is effectively covered and responsibility for the workforce planning of the Health and Safety Advisory Team.

· Deal with client service issues in a timely manner ensuring that a satisfactory conclusion is reached on all occasions.

· Present health and safety training to client and non-client groups via video conference or in person.

· Liaise with external Enforcement Agencies on behalf of clients, when approved and requested by Senior Management.

· Research information required to provide detailed health and safety guidance and technical support to clients.

· Assist in the writing of Guidance Notes, Standard Phrases and Checklists.

· Assist with projects across the department and be responsible for the effective communication and implementation of any project work.

· Conduct, where necessary, any formal meetings in line with the Employee Handbook.

· Be flexible with work times as there may be occasions, particularly due to the nature of our service, where you will be required to complete work outside of core hours, do training or have team meetings to capture all team members.

· Travel and work at any of the Group offices and to complete client meetings as and when required.

Acknowledgement & Agreement

The above is not an exhaustive list of duties, and you will be expected to perform different tasks as necessitated by your changing role within the organisation and the overall business objectives of the organisation.

What you Bring to the Team

· Strong understanding of Irish health and safety legislation.

· A “can-do” attitude with the ability to drive, motivate and support your team to achieve their best performance overall and individually.

· Ability to work in a fast-paced contact centre environment.

· A dynamic and flexible approach, as well as the ability to work under pressure.

· Excellent people management skills.

· Excellent interpersonal skills.

· Strong organisation and time management skills.

· Excellent technical knowledge and customer service skills.

· Be able to provide constructive feedback where required.

· Excellent service issue / complaint resolution skills.

· Be able to work under pressure with a solutions-based approach.

· Be able to demonstrate a contribution to business growth and service improvements.

Why Join our Team?

This is a fantastic multi award winning place to work if you enjoy being exposed to a wide variety of health and safety issues across all different sectors in a ‘Leader’ capacity. The office is fast-paced and busy, so we look for Leaders who have a positive and results focused attitude. The Management Team work closely together to build team and client experience with the business objectives at heart. So, if you are ambitious, focused and have a passion for being a Leader in employment law you’ll soon discover that there are unlimited opportunities for you at Peninsula.

Job Type: Full-time

Pay: Up to €55,000.00 per year

Work Location: In person