Healthcare Operational Manager

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Senior Care Plus is seeking to appoint a strong Operations Manager for our Co Cork Office with excellent workforce planning and business development experience who is commercially aware and will play a key role in the overall management and strategic development of Senior Care Plus Operations. This role would suit someone who is in HealthCare Industry long time, Nursing home Manager, Residential Services Manager, or Community Manager.

What we can offer you:

• Work/Life Balance - 39 hours/week.
• Competitive Salary - €34k - €36k.
• Permanent contract.
• Annual Leave Increment with Long term service.
• Core working hours for the role are Monday to Friday, 08:30 - 17.00. To be successful in this role it may be necessary to work some evenings and weekends and facilitate reviews and supervision visits.

Principal Duties and Responsibilities:

• Ensure that the protection and welfare of vulnerable adults is a primary concern, supervise the staff who undertake the Designated Person role under National Guidelines, and ensure Senior Care Plus policies and procedures are fully adhered to.
• Responsible for the management, delivery, and development of Senior Care Plus work within your area of responsibility.
• Participate in budget planning and manage approved budgets in line with Senior Care Plus financial procedures.
• Ensure standards set out by Tender are adhered to and records of same are maintained and available to view by DIRECTORS, HSE, or audit authority.
• Contribute to the management and strategic development as a member of the management team.
• Ensure that services are planned, delivered, and evaluated in response to the needs of clients and families with whom we work.
• Participate in project developments that improve Senior Care Plus policies, practices, models of work, and service development at the regional and or national level.
• Promote and represent Senior Care Plus to key agencies.
• Support communications with staff, clients, and the Head of Services.
• Ensure that all Senior Care Plus policy and procedures, legislation, and statutory guidelines are being fully implemented within your area of responsibility and where necessary develop new policy proposals Adhere to our high standards of care delivery and further enhance them.
• Develop and maintain relationships with our customers & HSE.
• Commitment to the vision, mission, values, and policies of Senior Care Plus.
• Identify opportunities for growth and development.
• To undertake spot checks of healthcare assistants within the community.
• To undertake client reviews in relation to the care they are continuing to receive.
• To carry out the completion of staff introductions in line with the company policies and procedures.
• To be responsible for staff shadowing – ensuring Health & Safety policies and procedures.
• To undertake emergency over - Rapid response (filling new packages and discharges).
• To evaluate and monitor the quality of the care delivered to clients and report to the Directors with concerns.
• Support and assist with care team development.
• Checking and collecting journal notes from clients’ houses.
• Delivery of Care plans, log sheets, and gloves to clients’ homes when required.
• To update online system documentation i.e., reviews and spot checks.
• To develop a plan working week by booking in reviews (including confirming with NOK and clients).

About You:

To be successful in this role, you need to be a highly motivated manager with excellent interpersonal, staff management, and organizational skills, with a proven track record in these areas.

You should be able to demonstrate effective delivery and development of quality services and meet the below criteria:

The Essentials:

• A minimum of Level 7 Degree; in Healthcare, Community Work, Education, Social Work, Social Science/Care, Management, or another related area would be ideal.
• A minimum of 2 years post-graduate work experience including at least 1 year in a management or supervisory role.
• Experience in leading and managing a staff team
• Experience in managing a project or organization.
• Experience in and understanding of Health Services and working with service users and their families.
• Experience in working with statutory and community agencies.
• Initiative, problem-solving, and openness to change.
• Clean Driving License and own Vehicle.

A people’s person:

• Strong people management and leadership skills with a minimum of 2+ years of experience.
• An ability to develop, implement and oversee good systems, processes, and procedures that deliver high-quality services.
• Great communication skills to ensure each location and head office are well connected.
• Passion for great customer and employee service.

The Desirables:

• Experience in Project evaluation and Outcomes measurement.
• IT Systems skills and proficiency in Microsoft Office & Digital Workflows.
• Training and facilitation skills.

If this role sounds like you, we look forward to receiving your application.

Job Types: Permanent, Full-time

Pay: €34,000.00-€36,000.00 per year

Benefits:

• On-site parking

Licence/Certification:

• A Driving Licence (required)

Work Location: In person