Hearing Client Care Representative - Maternity Leave 12 Months

Who We Are: With 13 locations across Ontario, Hear Well Be Well is a family-run group of hearing clinics celebrating 40 years of dedicated service to rural, small, and mid-size communities. Our commitment to extraordinary client care has led to a stellar 4.9/5 rating on Google Reviews. We pride ourselves on being attentive, compassionate, trustworthy, and accurate in all our interactions.

Hear Well Be Well is located in Meaford, a charming town along the scenic shores of Georgian Bay, Ontario. Known for its natural beauty, including lush forests, serene waterfronts, and outdoor activities, Meaford offers a peaceful, close-knit community with a rich cultural scene. The town is also famous for its vibrant arts, farmers' markets, and festivals, making it an ideal place for those who enjoy a relaxed lifestyle with access to nature and local culture.

Position Overview: As a Hearing Client Care Representative, you will be the face of our practice, providing concierge-level service to our clients. You will act as a vital liaison between our clients and Hearing Care Professionals, ensuring exceptional customer experiences that contribute to our business success.

Key Responsibilities:

• Greet clients warmly and ensure they feel valued and cared for.
• Engage with clients to schedule and confirm appointments.
• Educate clients about hearing loss and encourage them to explore solutions.
• Follow up with prospective clients to address questions and assist in their decision-making process.
• Order and sell hearing aid products, completing all transactions from order to payment.
• Conduct minor repairs and cleaning of hearing aids as needed.
• Maintain accurate customer information in our clinical management system.
• Collaborate with Hearing Specialists to identify and meet client needs.
• Manage customer database, call lists, support clients access 3rd party.
• Perform general administrative duties including invoicing and cash management.
• Keep the office organized and support other associates as required, which may include travel to sister offices.
• Adhere to all corporate policies and procedures.

Desired Qualifications:

• High School diploma (required); post-secondary education in a relevant field (preferred).
• Experience in sales/marketing and client service.
• Administrative experience with high proficiency in Microsoft Office.
• Excellent phone skills and comfort in engaging with clients.
• Self-starter, emotionally intelligent, and capable of using good judgment.
• Comfortable working with seniors and helping them understand their hearing needs.
• Results-oriented and motivated to learn and develop your career.

Compensation: We offer a competitive salary, incentives, team bonuses, and a comprehensive benefits plan including coverage for drugs, vision, dental, counselling, and more.

Join Our Team: At Hear Well Be Well, you will be part of a caring culture that values ongoing professional development. Our supportive field managers foster a fun and engaging work environment.

To learn more about our values, charitable work, and client experiences, visit our website.

To Apply: Please submit your resume and a cover letter detailing your relevant experience. We thank all candidates for their interest; however, only those selected for an interview will be contacted.

Our Values: Trustworthy. Compassionate. Innovative.

Join us in making a difference in the lives of our clients!

Job Type: Full-time

Pay: $41,000.00-$45,000.00 per year

Additional pay:

• Bonus pay
• Commission pay

Benefits:

• Dental care
• Employee assistance program
• Extended health care
• Paid time off
• Vision care

Flexible language requirement:

• French not required

Schedule:

• Monday to Friday

Work Location: In person