Help Desk Analyst - Ii

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Role: Help Desk Analyst

Location: Columbus, OH

Work Mode: Hybrid

Employment Type: Contract

Job Description

• Provides tier 2 technical support and system access to approximately 15,000 customers using ServiceNow ticketing system.
• Troubleshoots hardware and/or software issues independentlyin workstation support, desktop support, business continuity, informationsecurity, network connectivity knowledge of MS Office (O365) and use ofticketing system software.

Skills Required:

• Professional experience working with computers in a Help Desk/Support role Required 1 Years
• Professional experience in a customer service-related role, providing phone and video support for users with varying levels of technical expertise Required 1 Years
• Strong Customer Service Skills Required 1 Years
• Previous experience with ServiceNow Highly desired 1 Years
• CompTIA A+ Certification Highly desired 1 Years

Job Type: Contract

Pay: $20.00 - $25.00 per hour

Work Location: In person