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Help Desk Analyst - Ii
Posted on Nov. 25, 2025
- Columbus, United States of America
- 20.0 - 25.0 USD (hourly)
- Contract
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Role: Help Desk Analyst
Location: Columbus, OH
Work Mode: Hybrid
Employment Type: Contract
Job Description
- Provides tier 2 technical support and system access to approximately 15,000 customers using ServiceNow ticketing system.
- Troubleshoots hardware and/or software issues independentlyin workstation support, desktop support, business continuity, informationsecurity, network connectivity knowledge of MS Office (O365) and use ofticketing system software.
Skills Required:
- Professional experience working with computers in a Help Desk/Support role Required 1 Years
- Professional experience in a customer service-related role, providing phone and video support for users with varying levels of technical expertise Required 1 Years
- Strong Customer Service Skills Required 1 Years
- Previous experience with ServiceNow Highly desired 1 Years
- CompTIA A+ Certification Highly desired 1 Years
Job Type: Contract
Pay: $20.00 - $25.00 per hour
Work Location: In person
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