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Help Desk Level 2, Information Technology (It)
Posted on Dec. 24, 2024
- Pembroke, Canada
- 0 - 0 USD (yearly)
- Full Time
Job Number:
J1224-0250
Job Title:
Help Desk Level 2, Information Technology (IT)
Job Type:
Permanent Full Time
Job Location:
Pembroke
Job Category:
Information Technology (IT)
# of Open Positions:
1
Department:
Information Technology (IT)
Union Group:
Canadian Union of Public Employees (CUPE)
Date Posted:
December 24, 2024
Closing Date:
December 31, 2024
Salary:
$32.72 - $33.69/Hour
Job Level:
3
Hours/week:
37.5
Shift(s):
Monday to Friday, Days (standby hours required)
FTE:
1
Site:
Main Hospital
Travel Required:
Some
Internal ID:
P-283-24
The Information Specialist works within the Information Services team environment supporting an array of health care and corporate applications and work closely with client departments to capitalize on the benefits that are enabled by this technology investment. Within the Information Services team, the Information Specialist 1 will participate and guide the analysis, design, development, documentation, testing, implementation and ongoing maintenance of new and existing applications, interfaces and databases.
Pembroke Regional Hospital serves the diverse health care needs of residents of Pembroke and the surrounding communities. In accordance with our mission, vision and values, and following catholic tradition we strive to provide safe, quality care in a compassionate and caring setting. We respect the rights of our patients to be treated with dignity and respect and believe that patients are an integral part of the health care team. As leaders in health care delivery, we are committed to lifelong learning, continuous improvement and healthy living.
REQUIREMENTS:
REQUIREMENTS:
- Two year Community College diploma in Computer Technology or equivalent
- Minimum of 2 years current related experience
- Experience providing Client or end user support, including hardware/software support
- Experience in performing effectively in a detail-oriented work environment requiring a high degree of personal organization and accountability.
- Experience with projects demonstrating analytical/problem solving skills in systems analysis and design, program coding, program testing and debugging
- Experience in Microsoft platforms and programming tools
- Experience with database design, implementation, and management
- Demonstrated ability to prepare and maintain system documentation’s and write user guides
- Ability to multitask and prioritize work assignments
- Excellent interpersonal and communication skills
- Exercise sound judgment and maintain a high degree of confidentiality
- Ability to be flexible, versatile and adaptable in day-to-day activities
- Computer equipment maintenance skills including PC and Peripheral equipment, setup, configuration and troubleshooting
- Knowledge Networks and Internetworks, related connectivity devices, TCP/IP Protocol suite and related security risks and remedies
- General understanding of Industry Standard Security protocol, i.e. SSL, PKI, Digital Certificates, etc
- Knowledge of supported software packages: Microsoft Office suite (including 365), Exchange, SQL Server, IIS, Windows 2016/2019/2022 Server, Windows 10/11
- Embodies the LEAN ideology by actively and continually seeking opportunities for continuous improvement
- Must have demonstrated ability to meet the attendance standards of the Hospital
- Bilingualism preferred (French/English)
Pembroke Regional Hospital values diversity and is an equal opportunity employer. We offer an inclusive work environment and encourage applications from all qualified individuals. If you require accommodation during the recruitment process please contact humanresources@prh.ca. We thank all candidates for their interests; however, only those selected for an interview will be contacted. This position, if unionized, and any appointments are subject to the terms and conditions of the Union group's Collective Agreement.
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