Helpdesk Fr/Nl

Are you a customer-focused individual with a passion for solving technical problems and helping people? Do you have a desire to be at the forefront of technical or commercial support within a company? If so, we have the perfect opportunity for you!

We are seeking a highly motivated junior, medior, IT helpdesk level 1 or level 2 technician to join our team.

Key responsibilities:

• Provide front-line technical support to users.
• Remain available and offer a highly qualitative customer service.
• Troubleshoot hardware and software and issues.
• Assist with the setup and configuration of new devices.
• Work closely with cross-functional teams to identify and resolve technical issues in a timely and efficient manner.

Skills:

• Excellent communication abilities
• Customer-oriented
• Problem-solving skills and autonomy
• Office 365
• Sound knowledge of IT hardware and software is preferred.
• ITIL certificate (recommended)
• Ticketing services (for example : Service Now, SAP, Salesforce...)
• English mandatory plus fluent French or Dutch.

The ideal candidate for this position will have a strong background in customer service and a proven ability to handle IT issues.

If you are excited by the prospect of joining a fast-paced and innovative team, we encourage you to apply for this exciting opportunity today!

Job Type: Full-time

Work Location: In person