Helpdesk Operator

Arηs is a fully independent group of companies specialized in managing complex IT projects and systems for large organisations, focusing on state-of-the-art software development, digital trust, cloud, data science, mobile development, machine learning and infrastructure services.

We are composed of 16 entities across 8 countries worldwide that are unified by the Arηs Group, with more than 2500 consultants. This corporate structure enables us to respond quickly to market changes and customer requests, and to communicate and make decisions without layers of bureaucracy.

Established in 2016, the Greek entity Arηs Developments Hellas aims to extend Arηs Group activities dedicated to the European market providing high-quality services in Software Development, covering the entire application development lifecycle.

Tasks:

• Act as a second line of support for all technical support issues.
• Conduct diagnostics to determine the nature of problems, provide technical support, and perform repairs when possible to hardware, software and equipment.
• Onboarding of new Staff.
• Provide support in the Video conferencing domain.
• Provide training for the usage of Video conferencing rooms.
• Provide support for IT equipment.
• Provide support in user account management, password reset etc.
• Provide support in the domain of MS 365
• Provide support in all IT-related domains.

• Bachelor's plus a minimum of 3 years of relevant professional experience
• Fluency, in English, to at least B2 level according to the CEFR (Common European Framework of Reference for Languages).
• Proven experience in IT/ security support team
• Experience in providing support to users
• Ability to understand and identify user needs.
• Ability to work autonomously and proactively.
• Availability to arrange leave, teleworking and extended business hours with colleagues to ensure the continuity of service.
• Capability to contribute to ongoing projects.
• Knowledge of M365, Azure and best practice methodologies (ITIL or similar).
• Experience in providing User trainings.
• Technical knowledge to configure Teams, Outlook, Sharepoint and Video Conf in meeting rooms.