Helpdesk Support

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Company Overview

BCIC Swiss GmbH is committed to providing comprehensive technology solutions tailored to the dynamic demands of today’s digital world. Built on the principles of Swiss quality and customer-centric service, we act as a trusted IT partner for organizations ranging from emerging startups to established global enterprises.

Position Responsibilities and Functions

The position of Deskside Technician – End User Computing performs troubleshooting, repair, and preventative maintenance of end user computing equipment and peripheral equipment at corporate locations.

The candidate works on assignments of a diverse scope where analysis of data and hardware requires evaluation of identifiable factors. The candidate exercises judgment with supervision within the generally defined practices and policies in selecting methods and techniques for obtaining solutions and acts as a liaison between customers, departments, and within the organization to lead problem resolution.

Requirment

• Valid work permit in Germany
• Strong communication, leadership, and problem-solving skills.

Job Type: Part-time

Pay: 180,00€ per day

Expected hours: 10 – 20 per week

Ability to commute/relocate:

• 68169 Mannheim: Reliably commute or planning to relocate before starting work (Required)

Experience:

• IT support/helpdesk support: 1 year (Required)

Language:

• German B2 (Required)

Work Location: In person