Home Care Agency Director

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Pay: $18.00 - $20.00 per hour

Job description:

Job Title: Director

Reports To: Chief Executive Officer (CEO)

The Role

We are hiring a Director to take full ownership of one of our locations.

This is not a task-management role. This is an outcome-ownership role. You will be responsible for the health and growth of an entire location - the numbers, the team, the clients and the results. If something is off, you catch it before we do. If there's an opportunity, you move on it.

You will report directly to the CEO and be expected to lead with data, act with urgency and build a culture of excellence on your team.

What You'll Own

• Total location performance: revenue, hours per week, client count and growth trajectory
• Caregiver recruitment, retention, engagement and satisfaction
• Client experience, satisfaction scores and churn reduction
• Referral relationships with healthcare organizations, discharge planners, physicians and senior facilities
• Office operations, SOPs and team accountability
• Weekly KPI reporting to the CEO - proactively, not reactively

What Success Looks Like at 90 Days

• You know your numbers cold - and you're already moving them
• Your team knows what's expected and is being held to it
• Referral partners know your name
• No operational fires are burning unaddressed
• You've identified the top 2-3 levers for growth and have a plan in motion

Qualifications

• Management or leadership experience (home care, healthcare or service industry strongly preferred)
• Proven track record of owning outcomes - not just completing tasks
• Experience managing and developing teams of 5 or more
• Strong communication, problem-solving and relationship-building skills
• Comfortable working in a fast-paced, metrics-driven environment

Compensation & Benefits

• Competitive base salary (commensurate with experience)
• Performance-based bonus tied directly to results
• Paid Time Off (PTO)
• Health, dental and vision insurance options
• Office work
• Ongoing leadership development and professional training

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Education:

• Bachelor's (Preferred)

Experience:

• Home care: 3 years (Preferred)

License/Certification:

• Driver's License (Required)

Overview
Join our dynamic healthcare organization as a Home Care Agency Director and lead the charge in delivering exceptional in-home care services. In this pivotal role, you will oversee daily operations, ensure compliance with healthcare standards, and foster a compassionate environment for both clients and staff. Your leadership will drive quality care, operational excellence, and regulatory adherence, empowering our agency to make a meaningful difference in the lives of those we serve.

Duties

• Manage the overall operations of the home care agency, including staffing, scheduling, and service delivery.
• Develop and implement policies that align with healthcare regulations and industry best practices, including JCAHO accreditation standards.
• Oversee medical management processes to ensure clients receive appropriate and timely care tailored to their needs.
• Maintain compliance with all federal, state, and local healthcare regulations, including licensing and certification requirements.
• Lead recruitment, training, and supervision of clinical and administrative staff to foster a high-performance team culture.
• Monitor quality assurance programs to uphold the highest standards of patient safety and satisfaction.
• Collaborate with healthcare providers, insurance companies, and community partners to enhance service offerings and operational efficiency.

Requirements

• Proven experience in healthcare management or home care agency leadership with a strong understanding of medical management principles.
• Demonstrated expertise in managing healthcare operations within regulatory frameworks such as JCAHO standards.
• Strong management skills with the ability to lead diverse teams effectively and foster a positive work environment.
• Knowledge of federal and state healthcare laws, licensing procedures, and compliance requirements.
• Excellent communication skills to liaise with staff, clients, families, and external partners professionally.
• Bachelor’s degree in Healthcare Administration, Nursing, or related field; Master’s preferred.
• Certification or experience in medical management is highly desirable. Join us to make a lasting impact by leading a dedicated team committed to delivering compassionate, high-quality home care services!

Work Location: In person

Job Overview
We are seeking a dynamic and experienced Homecare Agency Director to lead and oversee all aspects of our home healthcare services. In this vital role, you will drive the strategic vision, ensure compliance with healthcare standards, and foster a compassionate environment for both clients and staff. Your leadership will be instrumental in maintaining high-quality care, operational excellence, and regulatory adherence, all while promoting growth and innovation within the agency. This position offers an exciting opportunity to make a meaningful impact in the lives of those we serve through energetic management and dedicated oversight.

Responsibilities

• Develop and implement strategic plans to expand and improve homecare services, ensuring alignment with organizational goals.
• Oversee daily operations, including staffing, scheduling, and resource allocation to deliver exceptional patient care.
• Ensure compliance with all healthcare regulations, including JCAHO (Joint Commission on Accreditation of Healthcare Organizations) standards, to maintain accreditation and quality assurance.
• Manage medical and healthcare management processes, including overseeing clinical protocols, patient safety initiatives, and quality improvement programs.
• Lead recruitment, training, and supervision of staff to foster a motivated, skilled team committed to compassionate care.
• Monitor financial performance, budgeting, and billing procedures to sustain operational efficiency while maintaining high standards of service.
• Cultivate relationships with healthcare providers, community organizations, and regulatory agencies to enhance service delivery and compliance.

Experience

• Proven experience in healthcare management or homecare agency leadership with a strong background in medical management.
• Demonstrated management skills with the ability to lead multidisciplinary teams effectively in a fast-paced environment.
• Knowledge of healthcare regulations and accreditation processes such as JCAHO standards.
• Strong understanding of clinical operations, patient safety protocols, and quality assurance practices.
• Excellent communication skills with the ability to motivate staff and build collaborative relationships across departments.
• Prior experience overseeing compliance with healthcare laws and managing complex operational workflows is highly desirable. Join us as a Homecare Agency Director where your energetic leadership will inspire excellence in home healthcare delivery!

Pay: $18.00 - $20.00 per hour

Work Location: In person