Home Care Manager - Western Downs

• Competitive salary package + benefit of NFP salary sacrifice options
• Supportive organisation/Great staff culture
• Great team working together to make a difference

Join a supportive and friendly team working together to make a real difference not only for the people we care for, but also each other

Calling all leaders with a heart of gold!

SCCQ has an exciting opportunity for a Homa Care Manager to join our Community Team working across the Queensland's Western Downs region.

Working in this role, you will oversee the delivery of outstanding care across our region, ensuring everything runs smoothly for our clients, in accordance with Support at Home and Commonwealth Home Support Program guidelines, the Aged Care Act, Aged Care Quality Standards, and organisational policies and procedures.

With your talents, you'll build a supportive community where every team member thrives, and every client feels valued. This is your opportunity to use your skills to create a positive impact while leading a team that truly makes a difference.

What can Southern Cross Care Queensland offer you?

• Competitive salary package + benefit of NFP salary sacrifice options
• Opportunity to join a supportive organisation with great staff culture
• Ongoing individualised training and mentoring programs
• Employee Assistance Program for employees and their families
• Financial support programs like Thrive (access 50% of your earned wages early)
• Purpose driven organisation making a real difference

About the role

As the Home Care Manager- Western Downs, based at our SCCQ Tara or Chinchilla Community Care office, you will co-ordinate the implementation and delivery of the Support at Home and Commonwealth Home Support Program for our clients in the region

You'll ensure quality consumer care outcomes are met as well as providing support to both internal and external stakeholders associated with the Home Care programs for the area.

Responsibilities of the role will include:

• Leading and managing a team of support workers and office support staff (Care Partners, Rostering / Scheduling Officers)
• Continuing to drive a culture of continuous improvement that has a strong customer service and solution focus, utilising customer insights and customer feedback
• Participating in the out-of-hours ‘on-call’ on a rostered basis
• Recruitment of staff as required
• Providing coaching, training, guidance and mentoring to staff to deliver quality services
• Ensuring compliance against relevant Aged Care Standards
• Ensuring all reporting and documentation requirements are met, including completing and maintaining timely, accurate and efficient administrative and communication systems
• Ensuring that complaints, or incidents (SIRS) are reported investigated and responded to, in accordance with SCC procedures, Aged Care Regulations and Quality Standards
• Meeting Key Performance Indicators (KPI’s) and managing a budget as required
• Identifying opportunities and implementing strategies to improve CHSP outputs in line with funding.
• Identifying opportunities and implementing strategies to increase Support at Home clients within the region.
• Using data analysis and information to provide reports on business activities as required.
• Overseeing rostering and scheduling of services, to ensure good scheduling practices that maximise resources and drive efficiencies.
• Developing and maintain effective collaborative partnerships and strategic alliances with external stakeholders and the wider community, to deliver best possible customer outcomes and leverage business opportunities.

What will you bring to the role?

• Bachelor's degree or similar relevant tertiary qualification in Community Services.
• Experience in a similar role within Aged Care or the Health Services Sector.
• Knowledge of Aged Care Standards and legislation.
• Ability to lead and manage a team in a customer focused service environment.
• Demonstrated knowledge and experience of working in accordance with Aged Care Standards and legislation.
• Current Drivers Licence.
• Current comprehensive vehicle insurance.

Who is Southern Cross Care Queensland?

Southern Cross Care Queensland (SCCQ) is a Catholic not-for-profit organisation established by the Knights of the Southern Cross, more than 40 years ago. They saw a need to provide compassionate care and inclusive service to some of the most vulnerable, the ageing population, in the community.

Since then, SCCQ has grown to employ over 1700 staff caring for and supporting more than 2000 people across 17 residential aged care homes, 8 retirement villages, 28 social houses, the National Disability and Insurance Scheme (NDIS) and home care services in metropolitan and regional Queensland, New South Wales and Victoria.

We are passionate about growing communities where best lives are lived, and serving the needs of our residents and clients with compassion and care is, as always, at the heart of what we do.

At SCCQ, we are just as focused on creating a culture where every person matters. Our culture program Known & Loved is unique to Southern Cross Care Queensland, enabling staff to build genuine community connections with each other and those we serve.

How can you apply?

If you believe you are a Home Care Manager with the qualifications and experience needed to fill this role and are ready to make a difference and help us grow communities where best lives are lived, then we'd love to hear from you. Apply today!

If you have any queries around Southern Cross Care QLD ‘s recruitment process or about the role please contact us at employment@sccqld.com.au

Southern Cross Care Queensland is a proud Equal Opportunity Employer. We celebrate the diversity across our entire team and welcome candidates from all backgrounds to apply. Please note that all employment offers will be conditional upon a satisfactory NDIS workers screen, the right to work in Australia and maintaining an up to date flu vaccination status.

Our Mission: Inspired by Catholic moral and social teachings which value and respect human life and the dignity of the individual, we will provide a quality of care and accommodation to meet the needs of all who place their trust in us.