Hospitality & Guest Experience Coordinator

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Overview
Jammu Capital is hiring a full-time Hospitality & Guest Experience Coordinator to help oversee and grow our furnished rental and short-term rental portfolio.

This role is ideal for someone with a background in hospitality, Airbnb management, hotel operations, customer service, or property management who enjoys both operations and relationship-building.

This is not a remote management role. We are looking for someone hands-on, detail-oriented, and highly responsive who can help elevate the guest experience while supporting the growth of our furnished rental business.

Responsibilities

Guest Experience & Operations

• Manage day-to-day guest communication and guest experience
• Coordinate check-ins, guest support, and issue resolution
• Ensure fast response times and excellent hospitality standards
• Assist with maintaining Superhost status and high review ratings
• Coordinate with cleaners, maintenance vendors, and virtual assistants
• Conduct property inspections and quality control checks
• Assist with inventory management, supply restocking, and organization
• Coordinate and manage STR license renewals, inspections, and city-related requirements
• Assist with utility meter readings and operational tasks
• Use platforms such as Airbnb, Hostaway, Monday.com, Google Sheets, and PriceLabs

Business Development & Growth

• Help grow the furnished rental portfolio
• Build relationships with insurance companies, businesses, universities, relocation clients, and corporate housing contacts
• Assist with bringing in additional furnished rental opportunities
• Help market vacancies and furnished rental offerings
• Meet with potential future clients and partners

What We’re Looking For

• Strong communication and customer service skills
• Highly organized with strong attention to detail
• Hospitality, hotel, Airbnb, or property management experience preferred
• Comfortable working in a fast-paced environment
• Ability to manage multiple moving parts and deadlines
• Strong problem-solving skills
• Tech-comfortable and able to learn operational systems quickly
• Must have a valid driver’s license and reliable vehicle
• Evening/weekend availability for emergencies is required

Compensation & Growth

• Base salary plus commission structure
• Performance bonuses tied to occupancy, portfolio growth, and operational performance
• Mileage reimbursement
• Opportunity for long-term career growth within the company

Important Traits for Success

• Extremely responsive
• Takes ownership
• Hands-on and proactive
• Strong attention to operational details
• Comfortable physically visiting properties and inspecting units
• Able to communicate professionally with guests, vendors, city staff, and business partners

Please send resumes to:
Info@jammucapital.com

Pay: $40,000.00-$44,000.00 per year

Benefits:

• Extended health care
• Flexible schedule
• Mileage reimbursement
• On-site parking
• Paid time off
• Wellness program

Experience:

• Hospitality: 2 years (required)

Work Location: In person