Hospitality Manager

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Experience Required: Minimum 2–4 years in operations, hospitality, property management, team handling, or customer support management.

Job Overview

WilloStays is looking for an experienced and responsible Operations Manager to oversee the day-to-day operations of our vacation rental and property management business. The candidate will manage teams, ensure smooth guest and owner coordination, monitor bookings and property performance, and handle overall office operations.

We need someone who can take ownership, solve problems independently, manage staff efficiently, and maintain professional communication with clients and property owners.

Responsibilities

• Oversee complete daily operations of the company
• Manage and supervise sales, reservations, customer support, and field teams
• Ensure smooth check-ins, housekeeping coordination, and guest experience
• Handle escalations from guests, staff, and property owners
• Monitor booking platforms such as Airbnb, Booking.com, etc.
• Train and guide employees to improve performance
• Create and maintain operational systems and SOPs
• Coordinate with property owners and vendors
• Ensure staff discipline, attendance, and productivity
• Prepare daily and weekly operational reports
• Improve occupancy, guest satisfaction, and operational efficiency

Requirements

• Strong leadership and team management skills
• Excellent communication in English and Hindi (Tamil is an added advantage)
• Ability to handle pressure and multitask
• Experience in hospitality, hotel operations, vacation rentals, or property management preferred
• Good problem-solving and decision-making ability
• Basic knowledge of OTA platforms and PMS systems is preferred
• Professional attitude and ownership mindset

Preferred Candidate

• Smart, proactive, and highly organized
• Can independently manage office operations
• Comfortable handling clients and staff
• Ready to work in a fast-paced environment

Perks

• Growth opportunity within the company
• Performance-based incentives
• Leadership role with decision-making responsibilities

To Apply

Send your resume via Indeed or contact:
WilloStays – Panampilly Nagar, Kochi

Benefits:

• Cell phone reimbursement

Work Location: In person

Pay: ₹25,000.00 - ₹30,000.00 per month

Benefits:

• Cell phone reimbursement

Work Location: In person