Hospitality Professional - Housekeeping

Hospitality Professional - Housekeeping

Working for Hilton

Located on the shores of Lake Wakatipu, our lakeside resort features 5-star amenities including a 25 meter heated indoor pool, fitness center, eforea spa and outdoor terrace with lake views. Guests can sample the best of New Zealand cuisine at one of the multiple dining options and Pinot Pit by Wakatipu Grill serves a wide range of local wines.

Our unique location here in Queenstown offers our guests two hotels from the Hilton brand to choose from - Hilton Queenstown Resort & Spa and DoubleTree by Hilton Queenstown, and our Team Members get to work across both properties.

Hilton is a leading global hospitality company, covering the entire accommodation sector from luxury hotels and resorts to upscale, affordable properties. Hilton has a portfolio of 18 world-class global brands, over 6000 properties in 119 countries and territories and an award-winning customer loyalty program, Hilton Honors. And, our amazing Team Members are at the heart of it all!

What will I be doing?

We are looking for a Hospitality Professional to join our Housekeeping Team. As a Hospitality Professional, you will be a specialist in the Housekeeping department. You will also be a generalist in all entry-level front of house and back of house roles.

Our Housekeeping Team are responsible for the 24 hour cleanliness & upkeep of hotel common areas, restaurants, eforea spa & storage areas, replenishing amenities & manage guest requests and inventory, procurement, distribution and upkeep of hotel linens and uniforms worn by team members.

Specifically you will perform the following tasks to the highest standards:

• Ensure that all allocated areas are cleaned and maintained promptly and efficiently up to the standards set by the Executive Housekeeper
• Ensure that all areas are replenished as per the standards set, including but not limited to, the public & team member toilets, the hotel lobby, the Banquets floor and the restaurant outlets
• Change and replenish bed linen, towels and guest amenities in line with company guidelines
• Manage guest requests in a timely and efficient manner
• Ensure a high level of communication is maintained with all other Housekeeping team members
• Undertake regular deep cleaning tasks
• Restock and maintain public area trolleys and housekeeping storerooms daily basis
• Relocating linen across multiple locations using linen trolleys
• Report any missing or damaged items to the Housekeeping Supervisor and own the responsibility to ensure that the items are replaced or repaired so to create an uninterrupted or impaired stay for the Guest
• Ensure that all equipment inside and around Guest rooms as well as in work areas and used when performing housekeeping responsibilities is in working condition
• Be environmentally aware and dispose of waste accordingly
• Clean guest bedrooms and bathrooms
• Comply with hotel security, fire regulations and all health and safety legislation
• Carry out lost property procedures
• Assist other departments wherever necessary and maintain good working relationships

What are we looking for?

We are looking for a suitable candidate who can cover this position from July 2024 onwards. In your new role, you will be working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Positive attitude
• Good communication skills
• Committed to delivering high levels of customer service
• Excellent grooming standards
• Ability to work on their own or in teams
• Flexible and reliable
• Excellent time management and organisational skills
• Physically fit with the ability to perform heavy lifting duties
• Be available to work a variety of shifts, including mornings, evenings, overnights and weekends

Thrive at Hilton

Thrive at Hilton is our Team Member Value Proposition. It supports the well-being and performance of our Team Members with industry-leading benefits, recognition and support to meet Team Member’s professional needs. As extraordinary hospitality professionals, we work together to make Hilton a great place to work and to build rewarding careers for ourselves and our colleagues. See how this innovative program could help you achieve your personal dreams:

• Workplace flexibility (work life balance)
• Professional leadership development framework
• Worldwide career opportunities
• Access to Hilton University and over 5000 online learning programs
• Free events and activities
• Discounted gym membership
• Free staff meal and daily dry-cleaned uniform
• Discounted accommodation and food & beverage rates globally
• Participate in ongoing recognition programs
• Diverse by nature and inclusive by choice
• Support to participate in a variety of local volunteer activities
• Fast track to Hilton Honors Silver status

When you pursue a career at Hilton, you are part of a unique global enterprise characterised by the closeness of its Team Members. Wherever you are in the world, you share a special connection and sense of community that makes #TeamHilton a great place to be your best. Get insights into work at Hilton, and see what our Team Members have been up to by searching @hiltoncareers on Facebook, LinkedIn and Instagram.