Hospitality Team Leader - Catering

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Introduction:
Working at SwanCare means more than ‘just a job’, we enrich lives for a living and pride ourselves on providing quality care, accommodation, and services to our residents. There is a reason we are one of WA’s leading not-for-profit aged care providers since 1961!

Description:
About the Role:
We are seeking an energetic and service-driven Hospitality Team Leader to support the daily operations of our commercial cafes and catering services on a full time basis. Reporting to the Hospitality Services Coordinator, you will play a key role in ensuring high-quality food and beverage delivery, smooth service operations and a memorable customer experience for residents, vistors and clients.

This hands-on position suits a confident leader who thrives in a fast-paced hospitality environment, enjoys coaching others and takes pride in maintaining high standards across food safety, presentation and customer service.

Key reponsibilities:

• Manage daily cafe and catering operations, including food preparation, barista service, delivery and pos tasks.
• Coordinate catering orders, production, packaging and timely delivery.
• Act as the main contact for residents and customer feedback, requests and service issues.
• Lead, coach and support hospitality staff while assisting with training and maintaining quality presentation.
• Work collaboratively with hospitality leaders and rostering to ensure smooth and efficient service delivery.
• Oversee stock control, procurement, food safety compliance, hygiene standards and general cleaning requirements.
• Participate in quality assurance, performance management, staff development and uphold all organisational policies and safety procedures.

Why Work For Us?

As the largest single site retirement and aged care community in WA, we are proud of our excellent reputation among our residents, their families, and our staff. You'll see the difference you make every day in the smiles of our residents and our people, and in our collective success. With more than 1000 residents and 700+ staff members, you are guaranteed to be working with a professional community of likeminded people. We will recognise your dedication and achievements, and we will support you with regular training and development, to be the best you can be. In our recent staff survey, SwanCare scored 85% for Staff Engagement, reflecting our staff's collective commitment to our organisation, their roles and to our clients and residents.

As our staff are our most valuable resource when it comes to delivering the highest level of quality care to our residents, we offer a range of industry-leading benefits to acknowledge their contributions. Find out more about what’s on offer

What We Will Offer You:

• Being a not-for-profit organisation, you will have access to attractive salary options, increasing your take home pay!
• Ongoing training and development opportunities.
• A supportive and collaborative work culture.
• Varied rosters and flexible hours to maintain work-life balance.
• Be part of an award winning reward and recognition program.
• Exceptional on-site services and facilities.
• Discounts on HBF health insurance, on-site gym membership and selected retail providers.
• Free onsite parking.
• Access to our Employee Assistance Program.

Skills and Experiences:
Key Role Requirements:

• Experience in cafe, restaurant or catering.
• Approved Manager License/RSA Certification (or willingness to attain).
• Knowledge of Food Safety (HACCP) and WHS practices.
• Strong written and verbal communication and customer service skills.
• Proven team leadership and support capabilities.
• Confidence utilising technology and pos systems.
• Working rights within Australia.
• National Police Clearance.

What Happens After I Apply?

We will start the shortlisting and interviewing process straight away so if you are interested in becoming part of the SwanCare team, apply today – we’d love to hear from you!