Hostel Receptionist

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We are looking for a Hostel Receptionist to join our team - for 20 to 35 hours per week.

The hostel

We are a large tourist hostel located in the center of Dublin. Abbey Court was awarded the most popular hostel in Dublin for four consecutive years and the second and third-best hostel in the world for groups. We have 381 beds with further plans for expansion in the future. Our rooms range from large dorms right down to double and single private rooms.

The person

We are seeking to recruit a full-time receptionist who works well on a team, shows leadership, and takes responsibility, with excellent communication skills and attention to detail.
Please note: the successful candidate must be available to work flexible shifts, Monday-Sunday

Experience

Hotel/Hostel receptionist experience required. Some knowledge of front office hostel/hotel systems (Cloudbeds) would be preferable.

The successful candidate will:

Be friendly and welcoming
Must have excellent communication skills
Must be able to work on their own initiative
Must have a proactive approach to sales
Must have analytical skills
Must have excellent customer care skills
Must have excellent attention to detail
Be able to prioritise tasks

Responsibilities

Taking responsibility for the building & guests safety

Patrolling the building and seeing to any issues

Provide excellent customer care to our guests

Check-in and check-out of guests

Assist in achieving sales targets for the department

Assist with guest reservations

Assist with guest queries

Upsell the hostel facilities

Answering all phone calls in a polite and timely manner

Being familiar with all of the day’s business including arrivals, departures

Ensuring all cash, billing, and float procedures are adhered to at all times

Dealing with all problems as they arise

Prioritising issues and how/when to solve them

Skills

Management, Leadership, Problem Solving, Self-motivated

Tasks

Answering Phones, Securing building, Making Reservations, Assisting Visitors, Reception Management, Reception Administration, Accommodation booking, Maintain Reception Area, Teamwork

Job Type: Part-time

Pay: €14.50 per hour

Additional pay:

• Commission pay

Schedule:

• Monday to Friday
• Weekend availability

Language:

• English (required)

Work Location: In person