Hostess/Waitress

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Hostess

Experience Required: 1–2 years in a guest-facing service role, 2+ years in the F&B or hospitality industry
Location: Lavelle Road, Bengaluru
Type: Full-time

Job Summary

We are looking for an elegant, warm, and guest-focused Hostess to be the face of our outlet. The ideal candidate has excellent communication skills, a welcoming personality, and experience managing guest flow in premium casual or fine-dining environments. This role ensures every guest is greeted with professionalism, seated comfortably, and provided with a seamless start to their dining experience.

Key Responsibilities

Guest Reception & Seating

• Warmly greet guests upon arrival and create a positive first impression.
• Manage reservations, walk-ins, and waitlists using the restaurant’s reservation system.
• Escort guests to their tables and provide menus while ensuring smooth seating flow.
• Organise and maintain the reception area to reflect the bistro’s service standards.

Guest Assistance

• Provide accurate information on menu offerings, specials, and the dining experience.
• Handle guest enquiries in person and over the phone with clarity and courtesy.
• Address guest requests or concerns promptly, escalating to the Floor Supervisor/Manager when needed.

Coordination & Communication

• Maintain clear communication with servers, supervisors, and kitchen staff regarding guest flow and seating requirements.
• Coordinate seating to optimise table turnover while ensuring guest comfort.
• Participate in pre-service briefings to stay updated on menu changes, events, and reservation notes.

Operational Support

• Assist in maintaining the cleanliness and presentation of the entrance and dining areas.
• Support service teams during busy periods with basic tasks such as offering water or menus.
• Follow safety, hygiene, and hospitality standards consistently.

Requirements

• 1–2 years of experience in a Hostess or guest-facing service role.
• 2+ years of experience in the F&B or hospitality industry.
• Strong communication and interpersonal skills.
• A warm, polished, and professional demeanour.
• Ability to multitask and remain composed during high-volume periods.
• Basic understanding of reservation systems and service etiquette.
• Flexibility to work evenings, weekends, and holidays.

Preferred

• Experience in European, bistro-style, or premium dining restaurants.
• Knowledge of wines and fine dining culture (an added advantage).

Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ₹25,000.00 per month

Benefits:

• Flexible schedule
• Food provided
• Health insurance

Work Location: In person