Hotel Front Desk Agent

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Job Overview
We are seeking a dedicated and friendly Front Desk Agent to join our team in providing exceptional service to our guests. The ideal candidate will be the first point of contact for guests, ensuring a welcoming atmosphere and delivering outstanding customer service. This role requires strong communication skills, attention to detail, and the ability to manage multiple tasks efficiently in a fast-paced environment.

Responsibilities

• Greet and welcome guests upon arrival with a warm and friendly demeanor.
• Check guests in and out of their accommodations efficiently while ensuring accuracy in billing and reservations.
• Handle guest inquiries, requests, and complaints with professionalism and courtesy, striving for complete guest satisfaction.
• Maintain knowledge of hotel services, local attractions, and events to provide recommendations to guests.
• You will be required to wash and fold laundry and help with other light cleaning duties
• Manage phone calls with excellent phone etiquette, directing calls appropriately or providing information as needed.
• Collaborate with housekeeping and maintenance teams to ensure guest rooms are ready for occupancy.
• Assist in maintaining the front desk area, ensuring it is clean and organized at all times.
• Support the management team in various administrative tasks as needed.

Qualifications

• Previous experience in hospitality or customer service roles is preferred, but will train the right canidate.
• Strong communication skills with an emphasis on guest relations; multilingual abilities are a plus.
• Familiarity with hotel operations, including front desk procedures and night audit processes.
• Proficiency in using reservation systems and basic computer skills.
• Ability to work flexible hours, including nights, weekends, and holidays as required.
• A positive attitude with a commitment to providing excellent service in a resort or hotel environment.
• Strong organizational skills with the ability to multitask effectively under pressure.

Join our team as a Front Desk Agent where you can make a difference in our guests' experiences while growing your career in hospitality!

Job Type: Part-time

Pay: $10.00 - $12.00 per hour

Benefits:

• Employee discount

Schedule:

• Day shift
• Every weekend
• Morning shift
• On call

Experience:

• Front Desk: 1 year (Preferred)

Shift availability:

• Day Shift (Required)
• Night Shift (Required)

Ability to Commute:

• Elkhart, IN 46514 (Required)

Ability to Relocate:

• Elkhart, IN 46514: Relocate before starting work (Required)

Work Location: In person