Hotel Front Desk Agent

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Job Summary:
We are seeking a reliable and customer-oriented Front Desk Clerk to join our team. As the first point of contact for our guests, you will play a crucial role in providing exceptional service and ensuring a positive experience during their stay. This position requires strong communication skills, attention to detail, and the ability to handle various tasks simultaneously.

Responsibilities:
- Greet guests in a friendly and professional manner, providing excellent customer service
- Check-in and check-out guests efficiently, ensuring accuracy of information
- Answer phone calls and respond to inquiries with a polite and helpful attitude
- Assist guests with requests and provide information about hotel amenities and local attractions
- Handle guest complaints or concerns promptly and professionally, escalating as necessary
- Process payments, balance cash drawers, and maintain accurate records
- Perform night audit duties, including reconciling daily transactions and preparing reports
- Ensure the safety and security of guests by following established procedures
- Maintain cleanliness and organization at the front desk area

Requirements:
- High school diploma or equivalent; additional education in hospitality management is a plus
- Previous experience in a customer service role, preferably in the hospitality industry
- Excellent communication skills, both verbal and written
- Proficient in using phone systems and computer software for reservations and guest services
- Strong organizational skills with the ability to multitask effectively
- Attention to detail and accuracy in handling guest information and financial transactions
- Ability to work independently as well as part of a team

Note: This job description is not intended to be all-inclusive. The employee may be required to perform other related duties as requested by the employer.

If you are passionate about providing exceptional customer service in a fast-paced hospitality environment, we encourage you to apply for this position. We offer competitive pay rates and opportunities for career growth within our hotel management team.

Job Type: Full-time

Pay: From $12.50 per hour

Benefits:

• Employee discount

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Every weekend
• Holidays
• Morning shift

People with a criminal record are encouraged to apply

Work Location: In person